Cognizant's Engineering practice is seeking a highly qualified Support Lead with experience developing and building high-performing, scalable, enterprise applications. You will be part of a digital software team that works on high-demand applications. Our engineers have a passion for high-quality, reliable, and maintainable code.
**Work model:**
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is a Hybrid position requiring 2 to 3 days a week in a client or Cognizant office in **Alpharetta, GA & New Jersey, NJ**
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Please note: _A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs_
**_In this role, you will:_**
Customer issue resolution: Act as a point of contact for escalated or complex customer inquiries and complaints that frontline staff cannot resolve. Analyses production issue and support the application maintenance
Development work: Determine and prioritize maintenance work, which includes bug fixes, performance improvements, and security updates
Performance monitoring: Track team performance, analyze metrics, and implement solutions to improve service levels, customer satisfaction, and operational efficiency.
Process improvement: Identify areas for improvement, implement new processes, and create training materials to enhance support services.
Coordination and communication: Liaise with other departments to ensure smooth information flow and coordinate efforts to meet strategic objectives.
Operational management: Manage work queues, and ensure compliance with company policies and audit requirements.
**What you need to have to be considered:**
Strong hands-on experience with .NET MVC framework.
Proven hands-on experience in building WebAPI
Hands-on experience with Bootstrap, HTML5, CSS3.
Proficiency in SQL Server databases.
Experience working with Azure cloud services.
**These will help you stand out**
Experience with CI/CD pipelines and DevOps practices.
Knowledge of cloud-native application development and serverless architecture.
Familiarity with Agile methodologies and tools like Jira or Azure DevOps.
Strong problem-solving skills and ability to work independently in a fast-paced environment.
Excellent communication and collaboration skills.
**Salary and Other Compensation:**
The annual salary for this position is between $65k - $117K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.