Application Support Manager (.NET)

**About the role** As a **.NET Application Support Engineer** , you will make an impact by resolving complex customer issues, maintaining critical applications, and driving development work to enhance performance and security. You will be a valued member of the **Technology & Engineering** team and collaborate with cross-functional teams to deliver reliable and efficient solutions. **In this role, you will:** + Act as a point of contact for escalated or complex customer inquiries and complaints that frontline staff cannot resolve. + Analyze production issues and provide application maintenance support. + Determine and prioritize maintenance work, including bug fixes, performance improvements, and security updates. + Track team performance, analyze metrics, and implement solutions to improve service levels, customer satisfaction, and operational efficiency. + Identify areas for process improvement, implement new workflows, and create training materials to enhance support services. + Liaise with other departments to ensure smooth information flow and coordinate efforts to meet strategic objectives. + Manage work queues and ensure compliance with company policies and audit requirements. **Work model** We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a **hybrid position requiring 2-3 days a week in a client office** . Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. **What you need to have to be considered** + Strong hands-on experience with **.NET framework** . + Proven hands-on experience in building **WebAPI** solutions. + Proficiency in **SQL Server databases** . + Strong hands-on experience with **Azure cloud services** . **These will help you stand out** + Experience with **CI/CD pipelines** and **DevOps practices** . + Knowledge of **cloud-native application development** and **serverless architecture** . + Familiarity with **Agile methodologies** and tools like **Jira** or **Azure DevOps** . + Strong problem-solving skills and ability to work independently in a fast-paced environment. + Excellent communication and collaboration skills. **Benefits** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Salary and Other Compensation** Applications will be accepted until **November 29th, 2025** . The annual salary for this position is between **$90,000 - $115,000** , depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.