Senior Analyst, Clinician Success

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **We are looking for a proactive, driven, personable, and action-oriented individual to join our Implementation and Clinician Success team. This client-facing role will be responsible for partnering with our clients to seamlessly integrate eConsults into clinicians' workflows, identify gaps in engagement, improve processes and help to drive ongoing engagement initiatives. The ideal candidate will bring a sense of deep empathy and understanding of primary care delivery, and will help to plan, create and improve our current and future service experience to improve the user experience. Success will be measured by the strength of client partnerships and by RubiconMD's impact on our clients' care delivery.** **Key responsibilities:** + **Own end to end** **implementation of eConsult** **program initiatives across a variety of client segments, working within defined implementation plan timelines** + **Establish effective interpersonal relationships with all levels of client personnel, including primary care clinicians, support staff, practice managers, and organizational leadership (C-Suite level). Promote an atmosphere that encourages enthusiasm and user participation in RubiconMD's platform while creating a positive environment for sharing feedback and suggesting improvements** + **Onboard end users to the platform, including raising awareness and excitement among clinicians and clinic staff and facilitating trainings** + **Increase eConsult utilization using clinician engagement tactics, process improvement techniques, and knowledge of clinical workflows and provider challenges; advocate for and enable incorporation of eConsults into the clinical workflow.** + **Identify opportunities for programmatic eConsult use cases and liaise with key internal and client stakeholders to design and implement targeted programs** + **Aggregate client feedback and insights in order to inform future product roadmap and platform technology enhancements.** + **Collaborate with other internal teams such as clinical operations, account management, business development, operations, analytics, legal, finance, and product to deliver upon client requests. Serve as the voice of the user by sharing insights and feedback and partnering to drive solutions with internal product and development teams** + **Utilize RubiconMD's reporting suite to derive key insights about client utilization and develop action plans to increase utilization as needed** + **10% travel to client/clinic sites as needed** **Desired skills, attributes and experience:** + **2+ years of project or program management** + **2+ years of experience directly working with primary care clinicians including clinical operations, provider relations, clinician education, practice transformation, or technology implementation** + **Understanding of best practice primary care workflows and value-based care initiatives** + **Passion for inspiring clinician behavior change that fosters high-quality, value-based care best practices for improved patient outcomes** + **Client-facing experience is preferred** + **_Strategic Approach and Detailed Execution_** **: sees and articulates big picture goals and takeaways, and can dive into the details to drive execution; documentation is already your best practice** + **_Planning and Organization_** **: has a keen sense for prioritization from email habits to time management, to information juggle about stakeholders, teams, clients, and products** + **_Leadership_** **: has the ability to drive alignment, action and deliver results when managing multiple stakeholders both internally and with the client; you are not afraid to make decisions and drive to resolution and next steps** + **_Facilitate and Train_** **: exhibits strong presentation and public speaking skills and the ability to be clear, concise, and effective articulating clinical and technical information in 1:1 and packed room settings** + **_Entrepreneurial instinct_** **: shows a bias towards action and has a natural drive to build, reflect, and iterate rapidly for the good of our clients and the company; you don't miss a beat when clients change plans and are unphased by the constant evolution of internal processes** + **Proficiency with Microsoft Office and Google Suite** **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $72,360.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 12/31/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.