Restaurant Floor Manager

Job Description

Job Description

Benefits:

• Dynamic, Respectful, and Sociable Working Environment
• Competitive Compensation
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Position : Floor Manager / Guest Experience Manager
Reports to : Owners

Overview :
We are seeking a hands-on Floor Manager / Guest Experience Manager who thrives in a fast-paced dining room and takes pride in building both exceptional guest experiences and a high-performing team culture .

This role is not behind a desk, it lives on the floor.

You will be the daily leader of the Front of House, setting the tone for service, connecting with guests, and developing a staff that consistently delivers memorable experiences. If youre someone who naturally circulates the room, knows how to read energy, and leads by presence, not position, this is your role.

Key Responsibilities

• Guest Experience Leadership
  • Be a constant presence on the floor during service: visible, engaged, and proactive
  • Touch tables with purpose, ensuring every guest feels welcomed, valued, and remembered
  • Handle guest feedback in real time, turning issues into loyalty-building moments
  • Set and uphold the standard for exceptional hospitality
• Team Development & Culture
  • Lead, coach, and mentor Front of House staff (servers, bartenders, hosts, runners)
  • Build a strong, positive team culture centered on accountability and pride in service
  • Assist in hiring, onboarding, and training new team members
  • Continuously elevate staff performance through real-time feedback and development
• Service Execution
  • Oversee daily service flow to ensure smooth, efficient operations
  • Maintain high standards of service timing, communication, and presentation
  • Partner with kitchen leadership to ensure seamless FOH/BOH coordination during service
• Floor Ownership
  • Run pre-shift meetings with clarity and energy
  • Be the decision-maker during serviceown the room
  • Identify opportunities to improve the guest experience and implement solutions quickly

Qualifications :

• Proven experience in a high-volume, hospitality-driven restaurant environment
• Strong leadership presence with the ability to command a room without ego
• Natural ability to connect with guests and build rapport quickly
• Experience training and developing service staff
• Calm under pressure with strong decision-making instincts
• A genuine passion for hospitality and team building

What Success Looks Like

• Guests feel personally connected to the venue
• Staff are engaged, accountable, and improving
• The dining room runs smoothly, even at peak volume
• You are known by both guests and team as the standard-setter