Customer Support Specialist

Job Description

Job Description

Company Description

About Us

At Catch Vibe Voice , we specialize in immersive brand experiences that blend sound, space, and storytelling. From product launches to curated live experiences, our team brings energy and precision to every event we manage. We believe in the power of human connection and work with forward-thinking brands to amplify their voices in unforgettable ways.

Job Description

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Jersey City, NJ. In this role, you will be the frontline of our customer experience, providing timely, empathetic, and solution-focused assistance. You will help customers navigate technical and service-related inquiries and ensure satisfaction at every touchpoint.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing system in a professional and timely manner

• Troubleshoot technical issues and provide clear, step-by-step resolutions

• Document customer interactions and track issues for resolution follow-up

• Collaborate with internal teams to escalate and resolve complex problems

• Maintain a positive and patient tone, ensuring high levels of customer satisfaction

• Provide feedback to help improve service processes and customer experience

• Stay up to date on products, services, and system updates

Qualifications

• Proven experience in a customer support or customer service role (minimum 1-2 years preferred)

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively

• Comfortable working with CRM or ticketing software

• Detail-oriented with strong problem-solving abilities

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

Benefits

• Competitive salary: $53,000 - $60,000 per year

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development and training opportunities

• Clear growth path within the company

• Supportive and inclusive work environment