Hospitality Manager

Job Description

Job Description

Job Overview

Chelsea Hospitality Group is seeking a dynamic and visionary Hospitality Manager to help redefine the traditional office experience. This role is an exciting opportunity to create a hospitality-driven environment that feels more like a boutique hotel than a workplace.

The Hospitality Manager will oversee daily hospitality operations, support building-wide programming initiatives, lead a passionate service team, and ensure every guest experience exceeds expectations. The ideal candidate brings strong hospitality leadership experience, operational excellence, creativity, and a guest-first mindset.

Requirements

. What You’ll Do

Create the Vision

• Develop and execute a building-wide hospitality strategy that transforms the workplace into a welcoming, elevated, and community-focused environment.
• Take full ownership of the Farmers Market program and related activations.

Lead & Inspire the Team

• Train, mentor, and motivate Hospitality Leads and front-of-house staff.
• Foster a culture of service excellence that anticipates and exceeds guest expectations.
• Coordinate staffing and uphold service standards for PM events and building activations.

Deliver Exceptional Guest Experiences

• Oversee daily hospitality operations, including:
• Event coordination
• Conference catering
• Concierge services
• Conduct hospitality tours for prospective tenants and guests as needed.
• Ensure every interaction reflects a high-touch, hospitality-first experience.

Plan & Execute Programming

• Manage monthly building initiatives, tenant engagement programming, and community events.
• Support experiential activations that enhance tenant satisfaction and workplace culture.

Maintain Operational Excellence

• Uphold the highest standards of cleanliness, presentation, safety, and service throughout all public areas.
• Ensure spaces consistently feel polished, welcoming, and professionally maintained.

Build Community & Vendor Partnerships

• Develop and maintain strong relationships with local vendors, partners, and community organizations.
• Identify opportunities to enhance offerings and elevate the tenant and guest experience.

Drive Continuous Improvement

• Gather and analyze guest feedback to identify opportunities for improvement.
• Implement innovative ideas, technologies, and service enhancements to continuously evolve the hospitality experience.
• Coordinate all M Station signage in partnership with the marketing department, ensuring branding, messaging, event promotion, and menu communications remain cohesive and professionally presented throughout the building.

Innovate with Purpose

• Stay informed on hospitality and workplace experience trends.
• Introduce thoughtful, forward-thinking improvements that position the property as a leader in modern workplace hospitality.

What We Need From You:

• Proven experience in hospitality management, workplace experience, hotel operations, or a related field.
• Strong leadership, communication, and team development skills.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Ability to remain calm and solutions-oriented under pressure.
• Passion for delivering exceptional guest service and creating welcoming environments.
• Experience with event planning, catering coordination, and hospitality programming.
• Strong problem-solving and decision-making skills.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.