Back to Jobs

Retail Associate Manager PATERSON | Main St 2

Arch Telecom
Paterson, NJ
Job Description

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an

Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

What you'll do in your role?

 Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:

  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
  • Assist Retail Store Manager is daily operations and coaching.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:

  • How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
  • Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels, including business and customer service to:

  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Develop strong peer relationships where we are all accountable for the company’s success.
  • Be willing to have a good time while providing first class customer experience

The Ideal Candidate Will Bring

  • Leadership!
  • Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
  • Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
  • Being effective with operational, financial and performance management.
  • Amazing communication skills, to your team and customers.
  • Prior wireless sales experience.

What’s in it for you?

  • Employee Stock Ownership Program (ESOP)
  • Competitive hourly pay
  • Bonus earnings
  • Automatic raises when reaching attainable milestones
  • Exciting opportunities for career advancement
  • A culture of care & excellence
  • Health Benefits for Full Time Employees

What “must haves” do you need?

  • Be at least 18 years of age
  • High school degree or GED
  • Ability to stand for long periods of time
  • Ability to lift objects weighing up to 25lbs
  • Reliable transportation
  • Full Time (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!

Apply Now:

Inquiries: [email protected]
Posted 2025-11-06

Recommended Jobs

Front Desk Doorperson

Parker Imperial Association Inc
North Bergen, NJ

Job Description Job Description Parker Imperial Condominium Association is searching for a reliable, part time, 4 days a week, employee who can handle a variety of tasks simultaneously, while als…

View Details
Posted 2025-11-01

Roofing Service Foreman

CentiMark Corporation
South Plainfield, NJ

CentiMark Corporation, the national leader in the commercial roofing industry, has an exceptional opportunity for an experienced Roofing Service Foreman in South Plainfield, NJ . CentiMark Cor…

View Details
Posted 2025-09-26

Assistant Deli Manager

Jetro / Restaurant Depot
Union, NJ

Position Title:  Assistant Deli Manager Department:  Deli Supervisor:  Deli Manager FLSA: Full-Time, Hourly, 8-10 hour shift, Overtime  Restaurant Depot is a wholesale cash-and-carry foodse…

View Details
Posted 2025-10-25

Warehouse Associate / Specialized Projects

Blue Chip Fulfillment
Pleasantville, NJ

Job Description Job Description We are currently seeking a reliable, hardworking warehouse associate to join our Special Project Team. In this position, you will perform various warehouse activit…

View Details
Posted 2025-11-04

Registered Nurse

AristaCare Cherry Hill
Cherry Hill, NJ

Registered Nurse (RN) Hourly rate up to $42!! AristaCare is looking for a Registered Nurse (RN) to provide nursing care to residents according to their individual needs. Responsibilities include …

View Details
Posted 2025-09-10

PD Occupational Therapist

94 Old Short Hills Road
Livingston, NJ

Job Title: PD Occupational Therapist Location: Cooperman Barnabas Medical Ctr Department: ACC - Physical Therapy Req#: 0000184885 Status: Per Diem Shift: Day Pay Range: $67.31 - $67.…

View Details
Posted 2025-10-28

Litigation Attorney

Kent & McBride
Trenton, NJ

Job Description Job Description Please note; this role is based in Cherry Hill, NJ. Litigation Attorney Job Summary We are seeking a highly motivated and experienced Litigation Attorney …

View Details
Posted 2025-11-08

Support Worker | Residential

Collaborative Support Programs
Eatontown, NJ

Description: Under the direction of the Deputy Director, the Support Worker provides direct support, skill development, and community resource linkages to residents who have a psychiatric and/or subs…

View Details
Posted 2025-11-01

Test Engineer

Ndi Engineering
Lakehurst, NJ

NDI Engineering Company is seeking a software test engineer to support the Aviation Date Management and Control Systems (ADMACS) to join our team in Lakehurst, New Jersey. Must be a US citizen and …

View Details
Posted 2025-09-14

Vice President of Nylabone Operations

Central Garden & Pet
New Jersey

This position will lead the development and rollout of operational performance standards and metrics to drive high performance in all aspects of Operations including Manufacturing, Production, Logist…

View Details
Posted 2025-08-12