Implementation Training Specialist

SERV Behavioral Health System, Inc. is seeking a dynamic Implementation Training Specialist to lead the training and organizational readiness for our implementation of the iCareManager (iCM) Eletronic Health Record. The project-focused role will develop the training strategy, translate workflows into practical learning materials, track readiness, coordinate super-users and support staff through go-live and early stabilization.

RESPONSIBILITIES:

• Develops the implementation plan and training strategy for organization-wide Electronic Health Record system implementation; identifies training needs by role, workflow, department and implementation phase, and coordinates training schedules;
• Collaborates with the iCareManager implementation team, stakeholders and subject matter experts to understand system functionality and approved workflows;
• Participates in testing and configuration reviews, identifies gaps and training needs, escalates issues to project stakeholders;
• Develops organization-specific, plain-language training materials including user guides, quick-reference guides, job aids, presentations and FAQs;
• Provides instructor-led, virtual, and hands-on training sessions for staff, supervisors, super-users and assigned groups as appropriate;
• Uses practical examples, exercises and demonstrations to ensure learner understanding and readiness;
• Monitors completion of training assignments and provides updates to leadership as needed;
• Supports go-live implementation by coordinating training resources, monitoring common obstacles and frequent questions, updating materials and addressing urgent training needs;
• Performs other duties as assigned or as necessary to support departmental or organizational objectives.

QUALIFICATIONS & SKILLS:

• Ability to translate technical information into clear, practical instructions for a broad and diverse audience with varying skill levels
• Technical aptitude to learn new systems quickly and understand effects of configuration on workflows
• Excellent communication skills, project management skills and presentation skills
• Ability to thrive in a fast-paced environment with multiple competing deadlines
• Proficiency with Microsoft Office, Teams, SharePoint, PowerPoint, Word and associated collaboration tools; Familiarity with iCareManager is a plus
• Reliable transportation and ability to travel between worksites

REQUIRED LICENSES & EXPERIENCE:

• Bachelor’s Degree from an accredited college or university in Instructional Design, Information Technology, Project Management, Training and Development, Education or related field, or equivalent combination of education and experience
  3-5 years’ experience developing and delivering role-based training, e-learning, learning management system content and train-the-trainer content in a healthcare, behavioral health, human services or technology environment
• Experience creating training materials for EHR systems or equivalent scale software applications and workflows
• Experience with change management and organizational readiness activities
• Valid driver’s license in the state of residence plus three‑year driving history and a driving record in good standing

SALARY:

• $78,000.00 per year.

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EEO STATEMENT:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.