Lead AWS Connect Engineer
Job Description :
- Lead the end to end technical delivery of contact center modernization projects using AWS Connect.
- Collaborate with architects product owners and business stakeholders to define technical requirements and implementation plans.
- Design and develop custom contact flows IVR systems and integrations with CRMs and third party platforms.
- Guide the development team in implementing AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch.
- Ensure high availability scalability and security of the contact center infrastructure Conduct code reviews, enforce best practices, and mentor junior developers.
- Troubleshoot and resolve technical issues across the contact center ecosystem Stay current with AWS innovations and recommend improvements to enhance customer experience.
Required Qualifications:
- Bachelor’s degree in computer science, Engineering, or related field 6 plus years of experience in software development and cloud technologies.
- 2 plus years of hands on experience with Amazon Connect and AWS services Strong understanding of contact center technologies including IVR CTI call routing, and real time analytics.
- Experience with RESTful APIs microservices, and serverless architecture.
- Proficiency in programming languages such as Python Node.js or Java Excellent problem solving, communication, and leadership skills.
- Preferred Qualifications AWS Certified Developer or Solutions Architect. Experience with CRM platforms (e.g., Salesforce, ServiceNow) and their integration with Amazon Connect.
- Familiarity with DevOps tools and CI and CD pipelines. Exposure to AI and ML capabilities for enhancing customer interactions.
Recommended Jobs
Associate Brand Manager, Airwick (Parsippany, NJ, US, 07054)
Associate Brand Manager, Airwick (Parsippany, NJ, US, 07054) We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to p…
Sr. Distinguished Engineer - SDUI (Remote Eligible)
Sr. Distinguished Engineer - SDUI (Remote Eligible) As a Sr. Distinguished Engineer at Capital One, you will be a part of a community of technical experts working to define the future of bank…
Control Systems Engineering People Leader
Title: Control Systems Engineering People Leader KBR Sustainable Technology Solutions (STS) provides holistic and value-added solutions across the entire asset life cycle. These include world-c…
Youth Sports Coach
Are you looking to make a positive impact on the lives of young children through sports? Amazing Athletes is seeking enthusiastic and dedicated Youth Sports Coaches to join our team! As a Youth Sport…
Director of Technical Sales
Position Summary: We are seeking a Director of Technical Sales to lead commercial growth and technical engagement for our dietary supplement ingredient portfolio. As a key member of our management…
Market Director- NE
TITLE: MARKET DIRECTOR NE QUALIFICATIONS: • Bachelor’s degree– four-year degree from accredited reputable institution • Experience leading managers, high performing capital and disposable teams …
Janitor Maintenance Sr
**Description:** You will be the Janitor Maintenance Sr for our World Class Facility in Camden\. Our team takes pride and ownership in maintaining a clean and safe building and grounds, and we're look…
Market Underwriter
**Company :** Highmark Inc. **Job Description :** **JOB SUMMARY** This job serves as the single-point-of-contact for sales teams and assigned customers, delivering insights and recommendations to sale…
Radiologic Technologist $5,000 SIGN ON BONUS
$5,000 SIGN-ON BONUS for FULL-TIME!! Multiple Shifts Available! Now hiring Radiologic Technologists – Launch Your Career with Flexibility and Freedom! Recent Grads Welcome | Company Car Provided …