Specialist, Campaign Operations

Role Overview:

The Specialist, Campaign Operations is responsible for coordinating timelines and driving the day‑to‑day delivery of marketing campaigns and product launches for the Customer Experience Center (CXC). The role ensures initiatives are delivered on time, within scope, and within budget through strong project management, organization, and cross‑functional coordination. This position partners closely with Campaign Strategy, Product, and cross-functional marketing and service teams to keep work moving, visible, and aligned throughout delivery. By bringing structure, visibility, and delivery discipline to campaigns, this role enables the Marketing Operations team to scale initiatives consistently, reduce execution risk, and maintain operational reliability across the organization.

Duties & Responsibilities:

Campaign & Project Management and Execution

• • Develop and maintain detailed project plans for marketing campaigns and product launches, including timelines, milestones, and dependencies
  • Track execution progress against approved scope, timelines, and budgets; proactively identify risks, delays, or gaps and escalate as needed
  • Coordinate work across internal teams and external partners to ensure initiatives progress as planned from launch planning through post‑launch wrap‑up
  • Serve as the central point of contact for campaign timelines, updates, and delivery status; facilitate recurring status meetings and follow‑ups to maintain alignment and momentum
  • Maintain accurate and up‑to‑date documentation of campaign plans, schedules, outcomes, key decisions, changes, and next steps to support transparency and accountability
  • Execute campaigns within established processes, templates, and workflows to ensure consistency and operational discipline
  • Build effective working relationships with cross‑functional partners to enable smooth handoffs and coordinated execution

Process, Workflow & Documentation

• • Assist with implementation and ongoing use of standardized campaign execution processes and tools
  • Identify execution bottlenecks or inefficiencies and recommend practical improvements to increase efficiency and clarity

Reporting & Continuous Improvement

• • Support post‑campaign reviews and track project milestones and basic performance indicators to assess delivery performance, surface key learnings, and support data‑driven decision making and execution improvements
  • Track project milestones and basic performance indicators to support operational reporting.
  • Contribute to lessons‑learned and post-mortem documentation to improve future campaign execution and team effectiveness

Experience & Qualifications:

Education

• • Bachelor's Degree (or equivalent experience)Business Administration, Marketing, Communications, or related field
  • Formal training or coursework in project management, operations, or program delivery

Experience

• • (Minimum 4 years) Experience in Project management, campaign coordination, program operations, or similar execution‑focused roles; Experience supporting cross‑functional initiatives in a fast‑paced environment

Licenses and Certifications

• • Certified Associate in Project Management (CAPM)
  • Scrum Fundamentals Certified (SFC)
  • ICAgile Certified Professional - Agile Fundamentals (ICP)

Software/Technical Skills

• • Comfort working in collaborative environments using tools such as Microsoft Teams, Outlook, and SharePoint
  • Strong proficiency in Microsoft Office or equivalent tools, particularly Excel, PowerPoint, and Word, for project tracking, reporting, and documentation
  • Working knowledge of project or work management tools to plan, track, and coordinate timelines, tasks, and deliverables (e.g., Workfront, Asana, Smartsheet, Monday.com, Jira, or similar)
  • Working knowledge of budget tracking and reporting using spreadsheets or similar tools

Other Skills/Knowledge/Abilities

• • Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously
  • Ability to track timelines, scope, and budgets across cross‑functional teams
  • Highly detail‑oriented, with strong follow‑through and execution discipline
  • Ability to identify execution issues, assess impacts, and apply established approaches to resolve them
  • Clear written and verbal communication skills; able to build effective working relationships across teams
  • Ability to maintain accurate project documentation and apply standard processes to support consistent execution

Additional Details for This Role:

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

 

Base Salary

• • The targeted base salary range for this position if based in NJ will be $65,000 - $80,000 per year.
  • The targeted base salary range for this position if based in TN will be $55,000 - $70,000 per year.
  • Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

• • Not a Bonus Eligible Role: This role is not eligible to participate in Brother's bonus incentive plan. The base pay accounts for the entirety of the role's annual cash compensation.