CNC Systems Field Support Specialist

Grow your career with a mission-driven leader

At Morris Group, Inc.—a third-generation, family-owned Top Workplace—our purpose is to help manufacturers in the United States win on productivity. As a CNC Systems Field Support Specialist, you’ll be a trusted on-site expert who keeps mission-critical machine tools performing at their best.

Why this role matters

• Uptime is everything: you’ll install, commission, calibrate, maintain, troubleshoot, and repair CNC machines and accessories at customer sites.
• Customers rely on your expertise for operator training, system networking, software setup, preventive maintenance, alignments, major component swaps, overhauls/refurbs, upgrades/retrofits, and machine un-installs.
• Your insights travel: you provide a direct communication link to the Service Group of the Robert E. Morris Company and pass along voice-of-customer feedback to strengthen our brand loyalty.
• You’ll document work and manage cases in Salesforce Lightning Customer Support.

What you’ll bring

• Ability or willingness to learn to interpret mechanical drawings; electrical/pneumatic/hydraulic schematics; PLC ladder diagrams; and to use diagnostic test equipment to resolve issues across electrical, mechanical, electro-mechanical, and control systems.
• Strong verbal and written communication with a polished, professional presence; confidence interacting with customers and colleagues by phone and in person.
• Comfort with change and shifting priorities; steady under pressure.
• PC literacy with MS Word, Excel, and Outlook.
• Electro-mechanical aptitude (motors, drives, transformers). Experience in machine tool manufacturing/installation/operation/maintenance/repair or a broad shop background is a plus.
• Logical troubleshooting, mechanical reasoning, and sound decision-making.

Where you’ll work

• On the road daily from home to customer facilities within your territory, with occasional overnight hotel stays for remote jobs or training.
• Typical environments include machining/manufacturing settings with exposure to noise, electricity, chemicals, heavy equipment, and other automated/manual machinery; you’ll also spend time in office and training environments at the Robert E. Morris Company.

Tools & technologies you’ll service

• CNC Mill (3–4 axis VMC): Fanuc, Mazak, Haas, Okuma, Doosan, Makino, DMG Mori Seiki
• CNC Lathe (2–4 axis): Mazak, Haas, Okuma, Doosan, DMG Mori Seiki
• CNC Mill (5+ axis VMC): Fanuc, Mazak, Haas, Okuma, Kitamura, DMG Mori Seiki
• CNC Lathe (5+ axis): Mazak, Okuma, Doosan, DMG Mori Seiki
• PLCs: Fanuc, Allen-Bradley, Siemens
• Variable Frequency Drives (VFD) and servo motors

Core proficiencies

• CNC Machine Repair
• Electrical Troubleshooting
• HVAC Service & Installation
• Troubleshooting CNC Machines

Rewards & benefits

• Competitive starting pay
• Market-competitive health benefits, including a zero-premium medical option; vision, dental; company-paid life insurance
• 3+ weeks of vacation to start
• 10 paid company holidays
• 401(k) with company contribution; tuition reimbursement
• Employee appreciation events, perks, and an Employee Assistance Program

Also important

• Perform related duties as required.
• Responsibilities listed are illustrative and not exhaustive; similar work may be assigned.
• Commit to safe travel and continuous learning—both technical and soft skills.

Mental and Physical Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.