Director of Operations

This position oversees all aspects of the Operations Department and reports to the Site Administrator.

Required Knowledge & Abilities:

• Principles of offender supervision.
• Modern correctional principles and practices as they relate to resident accountability and security best practices.
• Knowledge of management and supervisory principles; investigative techniques and procedures.
• Knowledge of ACA and PREA standards.
• Knowledge of communication styles that foster effective and professional interaction with staff, residents and agency representatives.
• Responsible for the overall supervision of the operations department.
• Oversee processes and procedures for the movement of residents in line with company procedures.
• Ensures that accurate population counts are maintained.
• Oversight of Resident Medication Logs including destruction of sharps.
• Ensure that all substance abuse testing follows contract agency standards.
• Maintains oversight of all hiring and orientation of new employees.
• Oversee compliance with the scheduling and transportation of residents.
• Ensure that staffing levels are maintained and overtime is held to a minimum.
• Ensures safety, security and housekeeping services for the location in accordance with company standards.
• Oversees staff in maintaining regulatory compliance with all contracting agency standards.
• Ensure all operations reports (i.e. Shift, Environmental etc.) are completed in a timely manner.
• Ensures Department compliance and proficiency in Crisis Intervention and Emergency Response Procedures.
• Maintain and update all SOP’s and Emergency Procedures.
• Maintains effective working relationships with contracting agencies.
• Performs other work-related duties as assigned by immediate supervisor

Academic and Work Experience:

Minimum requirements are a bachelor’s degree in business, human services, or criminal justice and 3 years of experience in management, supervision or service delivery. Additional job experience may be substituted for bachelor’s degree on a year-for-year basis.