Confidential Administrator - Claims

Requisition: 82706


PSEG Company: PSEG Services Corp.


Salary Range: $ 47,400 - $ 65,100

Work Location Category: Hybrid Flexible


We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite – roles where employees are expected to be onsite daily.
2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week 
3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

This Position reports to the Corporate Claims Supervisor - Systems & Support. (Corporate Claims resides in PSEG’s Services Corporation, reporting to the Executive Vice President and General Counsel / Law Department.)
Under the general direction of the Supervisor, position performs a variety of complex and specialized administrative, clerical and operational support assignments for the entire Corporate Claims department including:

Job Responsibilities

• Inputs and updates information on all active, open and closed claim files
• Handles calls / emails from claimants; elicits factual background info, and sets up case files for assignment and investigation
• Handles initial claim denials, and averts potential complaints from claimants
• Files cases when no additional handling or assigning is needed
• Handles calls from internal clients and designs claim assignment to the appropriate Corporate Claims Consultant/Specialist
• Handles the set up and assignment of cases for Litigation (Summons & Complaints, Subpoena & Records requests)
• Processes all incoming mail and intra-company correspondence and attaches pertinent back up material
• Processes financial transactions (e.g. claim checks) and routes to the appropriate level of management
• Process Billing & invoices as well as Cancel and Rebilling
• Prepares file documentation for Intra-Company Arbitration and decides inclusion of appropriate supporting case documentation
• Maintains supplies, and supports the Corporate Claims Organization with clerical and administrative request
• Upholds record retention on existing physical files (ex: Judgments / Minors)
• Provides support to the pole relocation function
• Extracts, prepares and updates Monthly adhoc reports (Electric, Gas, Financials)
• Assist Legal Department with processing Expense, Releases as well as obtaining W9 Forms
• Attends departmental meetings
• Directing customers calls / inquiries for non-claims related matters to the correct department for follow-up & resolution
• Training of new hires

Job Specific Qualifications

• High School graduate or 3 years operational and support experience
• Technically proficient in Microsoft Office products: Word, Excel, PowerPoint and Outlook Calendar and Teams
• Must have good typing and/keyboarding skills
• Successful incumbent must foster an inclusive work environment and respect all aspects of diversity
• Successful incumbent must demonstrate and value differences in others’ strengths, perspectives, approaches and personal choices
• Valid Driver’s License
• Must have excellent, communication, customer service and telephone skills.
• Must be adaptable and a team player, capable of handling workloads and responsibilities in times of high claim volume
• Must have the ability to handle difficult customers
• Must be able to interact with all levels of staffing within the Corporate Claims Organization
• Must have the ability to process basic transactions
• 6 months to 1 year experience in claims processing or related field (i.e. customer service)

Desired

• Familiar with PSEG departmental and corporate administrative policies, practices and procedures.
• Demonstrated working knowledge of PSE&G operations
• Familiar with applicable claims/legal software (i.e., Roxi CMS, SAP, iManage, Lexis Nexis, etc.)
• Claims and/or Insurance Industry experience
• Bilingual

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. 
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. 
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. 

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].
If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO INFORMATION (Click link below)
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