Medical Receptionist 1

Job Description

Job Description

We are excited to announce that we are looking for a Full Time, Medical Receptionist at Gastroenterology of Ocean County in Toms River, NJ.

About the Role:

The Medical Receptionist 1 serves as the first point of contact for patients and visitors within a healthcare setting, ensuring a welcoming and efficient experience. This role is critical in managing patient flow by scheduling appointments, verifying patient information, and coordinating communication between patients and medical staff. The receptionist is responsible for maintaining accurate records, handling sensitive patient data with confidentiality, and facilitating smooth administrative operations. By effectively managing front desk activities, the Medical Receptionist 1 supports the overall efficiency and quality of care provided by the healthcare facility. This position requires strong interpersonal skills and attention to detail to contribute positively to patient satisfaction and clinic workflow.

Responsibilities:

• Greet and check in patients upon arrival, verifying personal and insurance information accurately.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate medical personnel.
• Maintain patient records and ensure all documentation complies with privacy regulations such as HIPAA.
• Collect co-payments and process billing information as required.
• Coordinate communication between patients, healthcare providers, and administrative staff to facilitate timely care.
• Manage waiting area to ensure a comfortable environment and timely patient flow.
• Assist with administrative tasks such as filing, faxing, and data entry to support clinic operations.

Skills:

The Medical Receptionist 1 utilizes strong communication skills daily to interact effectively with patients, families, and healthcare professionals, ensuring clear and compassionate exchanges. Organizational skills are essential for managing appointment schedules, patient records, and administrative tasks efficiently to maintain smooth clinic operations. Proficiency with EHR software and general computer literacy enable the receptionist to accurately enter and retrieve patient information, schedule appointments, and process billing. Attention to detail is critical when verifying patient data and handling sensitive information to comply with privacy regulations. Additionally, problem-solving skills help address patient concerns and unexpected scheduling conflicts, contributing to a positive patient experience and operational effectiveness.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role, preferably in a healthcare setting.
• Basic knowledge of medical terminology and healthcare office procedures.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and organizational skills.

Preferred Qualifications:

• Certification as a Medical Receptionist or Medical Administrative Assistant.
• Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
• Familiarity with insurance verification and billing processes.
• Training in HIPAA compliance and patient confidentiality.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits

Monday - Friday, 8:30am-5pm. With travel to locations in Toms River, Brick and Forked River on certain days.