Jr Billing Operations Analyst
- Develop a thorough understanding of the electricity and gas customer lifecyclefrom contract initiation through final account processing.
- Work within the customer management systems to process daily operational tasks and electronic transactions with vendors/utilities.
- Monitor and resolve transaction and billing exceptions within established SLAs; escalate appropriately when needed.
- Use reporting and analytical methods (e.g., Excel, SQL/Power BI where applicable) to identify issues and maintain compliance with internal/external SLAs.
- Perform root cause analysis to address exceptions, errors, and process gaps; recommend and implement fixes.
- Research and analyze complex business problems using software tools and knowledge of the retail energy market.
- Support execution of new business and regulatory requirements.
- Serve as a subject matter expert for transaction and billing questions.
- Create and maintain clear process documentation for training and reference; deliver training to colleagues as needed.
- Collaborate with internal teams, management, external vendors, and utilities to resolve issues and support projects.
- 1-3 years experience within sales operations or back office related billing experience (Energy Supplier, Utilities, insurance, claims, loans, sales analyst, etc.)
- Strong excel skills vlookups, pivot tables, and basic formulas
- Strong analytical skills with high attention to detail; Experience sifting through large datasets & identifying discrepancies
- Bachelors degree from accredited university
- Energy Supplier back-office experience (Or similar utilities sector)
- Power BI and SQL
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 27+ Years of Proven Industry Experience in 4 major markets
- Medical, Dental, Vision, and Life Insurance
- ClearlyRateds Best of Staffing® Client and Talent Award winner 10 years in a row
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