Account Manager I
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.
**Reference number**
2025-167037
**Job details**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Account Manager I
**Employment type**
Permanent
**Professional category**
Employees / Staff
**Part time / Full time**
Full-time
**Job description**
The position is a focal point between Customers and Sales, maintaining the customer relationship by providing the best possible level of support with honest and timely communication. You will work directly with the customer by processing & monitoring customer purchase orders, answering questions diligently and resolving delivery issues (which can require thorough investigations with internal/external stakeholders). This position ensures customer order requirements flow down are captured, communicated & acted to support on time delivery of the company OEM & Aftermarket products.
- Manage Purchase Orders: Oversee placement, changes, status requests, and issue resolution.
- Order Tracking: Provide updates on the product's stage within the ordering, production, and shipment process.
- Customer Line of Balances: Maintain and audit weekly to ensure accurate order entry in Order Book.
- Customer Communication: Notify customers of potential delays and negotiate updated On Dock Dates.
- Recovery Schedules: Prepare and present to customers.
- Status Reviews: Support internal and external status reviews and escalation meetings.
- KPI Management: Support customer KPI inputs and manage disputes to positive resolution, ensuring orders are not counted as late (through collaboration & negotiation) on OEM & CSS customer dashboards .
- Forecast Reviews: Support internal and external forecast reviews, pre-S&OP, and S&OP. Ensure adjustments in production requirements are updated in M3 and customer portals.
- On-Site Support: Assist the OSS team with parts and documentation submittal.
- Compliance: Ensure adherence to purchase order obligations and support purchase order compliance.
- Accounts Receivable: Communicate and resolve pricing and invoicing discrepancies.
- Quoting: Prepare and support quotes for parts and components.
- Program and Operational Management: Support related activities.
- Warranty Management: Attend meetings and work to resolve warranty claims weekly, in coordination with the warranty management team in New Jersey.
- Manage Purchase Orders: Oversee placement, changes, status requests, and issue resolution.
- Order Tracking: Provide updates on the product's stage within the ordering, production, and shipment process.
- Customer Line of Balances: Maintain and audit weekly to ensure accurate order entry in Order Book.
- Customer Communication: Notify customers of potential delays and negotiate updated On Dock Dates.
- Recovery Schedules: Prepare and present to customers.
- Status Reviews: Support internal and external status reviews and escalation meetings.
- KPI Management: Support customer KPI inputs and manage disputes to positive resolution, ensuring orders are not counted as late (through collaboration & negotiation) on OEM & CSS customer dashboards .
- Forecast Reviews: Support internal and external forecast reviews, pre-S&OP, and S&OP. Ensure adjustments in production requirements are updated in M3 and customer
**Candidate skills & requirements**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Calculate figures and amounts such as discounts, interest, commissions, & percentages - Basic
- Read, analyze, and interpret technical procedures, or governmental regulations - Basic
- Write reports, business correspondence, documentation updates - Intermediate
- Effectively present information and respond to questions from clients, and customers - Intermediate
- Maintain confidentiality under executed NDAs with specific care for military contracts execution - Intermediate
- M3 experience - Intermediate
- OEM portals experience - Intermediate
- Work instructions/ Process drafting - Intermediate
- Microsoft Office Word & Powerpoint - Intermediate
- Microsoft Office Excel - Intermediate to Expert (preferred)
Education and/or Experience:
- Bachelor degree (preferred), or 2 year certificate from college/technical school + 5 years of experience in a Customer Support role
- MRP experience a plus (M3, Boeing Exostar, Airbus Airsupply)
- Excellent verbal and written communication skills in English are essential to this position
**Annual salary**
$78,818 - $98,522
**Job location**
**Job location**
North America, United States, New Jersey
**City (-ies)**
1747 NJ-34 NJ 07727 Wall Township
**Applicant criteria**
**Minimum education level achieved**
Associate Degree
**Minimum experience level required**
More than 3 years
**ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency**
No