Lead Dental Front Desk Coordinator (Dental/Medical Office req'd)

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Paid time off
• Training & development

Position Summary
The Lead Front Desk Coordinator is a working leadership role responsible for executing daily front desk responsibilities while overseeing the performance and efficiency of all front desk operations. This individual serves as the primary Front Desk Coordinator and provides direction and accountability to Front Desk Coordinators and Scheduling Concierge roles.

This role works closely with the Insurance Coordinator and other department leads to ensure clinical and administrative operations remain aligned, productive, and patient-centered.

Core Responsibilities

1. Daily Front Desk Execution (Administrative + Production Driven)
Answer phones within 3 rings using scripting standards
Greet and check in patients professionally and efficiently
Manage provider calendars in Dentrix Ascend
Demonstrated experience with block scheduling for both doctor and hygiene providers
Maintain and protect block scheduling templates to support production goals and optimal daily flow
Ensure proper procedure time allocation and productive scheduling structure
Complete care calls and treatment follow-ups
Handle patient check-out and financial presentations
Collect payments accurately
Verify insurance benefits and communicate policies clearly
Ensure accurate documentation and workflow completion (i.e. confirming, communicating and reviewing treatment plans)
Conduct seamless patient handoffs between clinical and administrative teams

2. Leadership & Oversight
Provide daily direction to Adjunct Front Desk Coordinators and Scheduling Concierge roles (1-2 staff members)
Ensure completion and accuracy of daily checklists
Coach team members on workflow adherence, time management, and multitasking
Monitor schedule performance and patient communication standards
Identify and correct workflow breakdowns
Support onboarding and training of team members

3. Collaboration & Alignment
Work closely with the Insurance Coordinator to ensure seamless benefit verification and financial clarity
Partner with clinical, patient care and hygiene leads to ensure scheduling efficiency and patient readiness
Lead and be prepared for daily morning huddles
Participate in weekly leadership meetings and report on front desk performance

Qualifications
35 years dental front office experience required
Leadership experience preferred
Proficiency in Dentrix Ascend
Strong knowledge of dental insurance processes
Proven experience with production-driven block scheduling
Exceptional communication and organizational skills
Ability to multitask in a fast-paced environment

Professional Competencies
Advanced multitasking ability while maintaining accuracy and composure in a fast-paced environment
Ability to complete tasks independently and provide proactive status updates without requiring repeated follow-up from doctor or team members
Strong verbal and written communication skills with clear, confident, and professional delivery
Demonstrates ownership of responsibilities and closes loops consistently
Highly organized with the ability to prioritize and anticipate practice needs