Manager, Partnerships & Strategy

🚀 About the Role

As a Manager, Partnerships & Strategy at Ad-Shield, you'll be the strategic partner guiding clients from onboarding through ongoing optimization. You'll serve as the critical bridge between clients and our product team, translating business requirements into actionable solutions.

• Your focus is driving measurable results and ensuring long-term client success through strategic guidance and technical problem-solving. You'll need to understand both client objectives and our ad security platform's capabilities.
• Success means building deep client relationships, identifying growth opportunities, and proactively solving challenges. Your clients will view you as an extension of their team, while our product team relies on you as the voice of the customer.

Requirements

⚡What you will do

• Own Client Onboarding : Lead the complete onboarding journey for new clients and partners from kickoff to go-live. You'll create and manage detailed project plans, coordinate cross-functional resources, track milestones, and proactively identify and resolve potential blockers. Your goal is to ensure every client experiences a smooth, efficient launch that sets the foundation for long-term success.
• Understanding Client Needs : Serve as the primary operational contact and trusted advisor for your client portfolio. You'll invest time in deeply understanding each client's unique business objectives, technical infrastructure, and operational workflows. This insight allows you to deliver highly tailored support, anticipate challenges before they arise, and provide strategic recommendations that align our solutions with their goals.
• ‍ Drive Performance & Optimization : Continuously monitor client performance metrics and campaign data to uncover optimization opportunities. You'll proactively analyze trends, identify areas for improvement, and lead strategic initiatives that help clients maximize ROI and achieve measurable results. Your data-driven recommendations will be crucial in demonstrating ongoing value and strengthening client relationships.
• Basic Technical Troubleshooting : Conduct first-line technical diagnostics when issues arise, including reviewing system configurations, logs, and integration setups. You'll navigate our codebase to investigate problems at a foundational level, gather relevant technical details, and effectively communicate findings to our engineering team. This technical fluency enables you to bridge the gap between client needs and development solutions efficiently.

‍

🧩 Qualifications

• Exceptional Communication : Crystal-clear written and verbal communication skills in English, with the ability to articulate complex ideas to both technical and non-technical audiences. Professional fluency in Korean is highly preferred to enable seamless collaboration with our development team and provide comprehensive support across our client base.

• Technical Aptitude : Strong ability to grasp technical concepts quickly and translate them into practical solutions. You don't need to be an engineer, but you should be comfortable navigating technical discussions, understanding system architectures, and learning new tools. Your problem-solving mindset enables you to diagnose issues methodically and ask the right questions to get to the root cause.

• Business Acumen : Deep understanding of business operations, client success metrics, and commercial dynamics. You're driven to become an expert on both our product capabilities and our clients' industries, allowing you to identify opportunities for growth and provide strategic value beyond day-to-day support.
• Meticulous Organization : Exceptional attention to detail and the ability to manage multiple clients, projects, and priorities simultaneously without dropping the ball. You thrive in environments that require careful coordination, proactive planning, and systematic follow-through to ensure nothing falls through the cracks.
• Relevant Experience : Prior experience in client-facing roles such as account management, customer success, solutions consulting, or positions requiring regular communication with external partners. Experience in AdTech, SaaS, or technical product environments is a strong plus.

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home