Inside Sales Coordinator

Job Description

Job Description

Sales Coordinator

Summary:

The Sales Coordinator is responsible for identifying and managing essential parts for equipment, coordinating with key department leaders, and supporting sales efforts to deliver customer experience. This role ensures the alignment of essential parts with equipment, facilitates customer engagement, and supports the successful launch of new products.

Essential Duties and Responsibilities:

• Process web orders, credit card authorizations, update tracking information on aging purchase orders, adjust orders to correct shipping option.
• Act as a primary point of contact for customers regarding, parts, pricing, parts packages, parts package presentations, e-commerce and portal presentations.
• Work with Finance department to move orders through sales funnel, work with equipment team on new opportunities for parts sales, coordinate parts shipping with equipment team and warehouse operations.
• Collaborating with marketing, purchasing and operation teams to support parts sales and ensure inventory availability for parts packages.
• Create Part Packages using IQ software, convert Parts Package to official order in ASW, maintain parts order pipeline.
• Maintain and update essential parts in the ASW master file, ensuring accuracy and relevance.
• Work with Director of parts to support campaigns, promotions, and specials to increase sales conversions and customer satisfaction.
• Identify and address gaps in essential parts for all games.
• Work with manufacturers to obtain and update essential parts lists.
• Organize and conduct Parts Package review meetings with customers.
• Monitor IQ quotes to identify and track potential sales opportunities.
• Collaborate with equipment sales representatives to identify key account contacts and strengthen customer relationships.
• Perform additional duties as assigned.
• Responsible for following up with customers who do not accept parts packages to address concerns and improve acceptance rates.

Qualifications:

• Education: Relevant degree preferred; equivalent experience considered.
• Strong organizational skills with a keen eye for detail.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across teams and build relationships with internal and external customers.
• Problem-solving mindset with a focus on customer satisfaction and operational efficiency.

Compensation and Benefits:

• Competitive rate; commensurate with experience.
• Casual work environment.
• Paid Holiday, Vacation and Sick.
• Medical, Dental, Vision, FSA, 401(k) with match, and numerous other benefit options available.

Equal Employment Opportunity Statement

H. Betti Industries, Inc, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Betson Enterprises is the leading coin operated distributor of amusement and vending equipment, coin operated parts, and service in the United States since 1934. Betson Enterprises is a division of H. Betti Industries, Inc., with around 350 employees, 12 distribution offices located across the United States and over 90 years’ experience and leadership in the coin operated industry. Betson Enterprises offers amusement, music, prize merchandisers, and vending equipment. Betson also distributes coin-operated parts, provides technical service and repair, and customized financing. Imperial International, a division of H. Betti Industries, Inc. is the largest wholesale distributor of billiard products and accessories in the United States.

Company Description

Betson Enterprises is the leading coin operated distributor of amusement and vending equipment, coin operated parts, and service in the United States since 1934. Betson Enterprises is a division of H. Betti Industries, Inc., with around 350 employees, 12 distribution offices located across the United States and over 90 years’ experience and leadership in the coin operated industry. Betson Enterprises offers amusement, music, prize merchandisers, and vending equipment. Betson also distributes coin-operated parts, provides technical service and repair, and customized financing. Imperial International, a division of H. Betti Industries, Inc. is the largest wholesale distributor of billiard products and accessories in the United States.