Program Manager, Lead - Americas

Systech International, A Dover Company, a trailblazer in safeguarding global supply chains through digital traceability, serialization and compliance. As the first company to introduce the world to product serialization, we’re celebrating 40 years of product innovation and setting global standards for a range of industries, including pharmaceuticals, medical devices, nutraceuticals and consumer packaged goods. Today, as a proud part of Dover Corporation, a diversified global manufacturer and solutions provider, we continue to lead the industries we serve by delivering cutting-edge technology that secures brands, combats counterfeiting, and ensure product integrity worldwide.

Based in Downers Grove, IL, Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.

We are seeking a Program Manager who will be responsible for managing the successful implementation of a portfolio of projects for key accounts from beginning to end globally. They oversee and support the work of designated Project Managers, in-house Subject Matter Experts and external partners, to ensure projects are completed on time, on budget in accordance with Company Project Management Standards. Ultimately, the Program Manager is accountable for the success of the program whilst ensuring Client engagement and service excellence is at the forefront of what they do.

As the Team Lead for Project Management in the Americas, there is also line management responsibility for a team of Project Managers. This will involve assigning workload for the team, having regular one to ones and supporting their development.

Responsibilities:
• Demonstrate exceptional leadership, organizational and communication skills to all stakeholders.
• Lead the program of work in accordance with Systech’s Project Management Standards.
• Be a single point of contact for Client escalations and service-related issues.
• Manage the day-to-day strategic and operational aspects of the program: including but not limited to project delivery, resource / schedule planning, change management, Accounts Receivable, Product Management (new product introductions and obsolescence) and technical standards updates.
• Facilitate quarterly Business Review Meetings (BRM). Work with the Client to agree the meeting agenda, whilst ensuring that subsequent actions are recorded having clear ownership and completion dates.
• Support the Pre-Sales / Commercial Team on new opportunities so that Systech quotations are deliverable, financially viable and realistic verses the scope of work.
• Actively promote and seek out opportunities to sell Systech’s product portfolio to the Client.
• Understand the Client’s commercial agreement with Systech and ensure this is enacted and adhered to by both parties.
• Support the Project Management Team to ensure accurate and realistic Professional Services revenue forecasts are completed in a timely and considered manner.
• Undertake any other duties, as directed by Global Program and Project Manager commensurate with the level of the role.

Qualifications:
• Program Management experience is required
• People Management experience is required, preferably 3+ years
• Trace and Trace or Pharmaceutical background in process automation and packaging is preferred, but not essential.
• Bachelor’s Degree in essential; Engineering, Management or Business.
• 10+ years’ experience in delivering complex, multi-disciplinary projects.
• Fluent in English, multi-lingual is advantageous
• Excellent verbal and written communication skills
• Ability to multi-task environment in a collaborative but assertive way.
• Demonstratable consultative approach to Clients and all stakeholders is essential.
• Ability to work under pressure to tight deadlines.
• Microsoft Office 365 applications skills
• Working with designated business systems.
• Occasional travel. Frequency will vary depending on project requirements.


You’ll only be the right candidate if you are aligned to our values and culture:

• Is visionary and understands how to execute on the vision
• Be willing to jump in and be “hands on”
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people 

Work Arrangement : Hybrid

Pay Range: $125,000.00 - $165,000.00 annually

Bonus Eligible: This position is eligible to earn a 20% discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 120 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition reimbursement, wellness reimbursement; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Project & Program Management