Service Performance Manager

Top Duties and Qualifications

A Manager, or Supervisor, oversees team members in a certain department ensure it’s performing effectively. Their main duties include hiring and training employees, creating and implementing business strategies, and delegating tasks to team members.

Duties and responsibilities

Managers may typically be required to perform tasks like administrative duties, organizing employee schedules, monitoring and evaluating employee performance, and leading team members. Managers may also be responsible for collaborating and developing improvement plans, monitoring progress, and delegating employee assignments. Additional responsibilities can include:

• Managing small project teams to develop, execute, and complete assignments
• Organizing team roles and evaluating employee performance
• Documenting operational tasks and reporting to upper-level management
• Performing employee reviews and assessments
• Assist with new employee onboarding and training program

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed