District RV Resort Manager

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Job Summary

District RV Resort Managers are responsible for the operational and the continued profitability of two or more resorts and serve as the day-to day point of contact for guests and residents. They are in charge of everything from administrative activities, marketing, leasing and home sales of new and pre-owned homes, to property maintenance, budgeting, and most importantly resident and guest relations.

Job Duties

• Ensures guests & residents receive the highest levels of service consistent with Sun's Customer Service philosophy (Essential)
• Resolves complaints & responds to issues in a timely manner; Offers solutions consistent with guidelines (Essential)
• Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
• Handles delinquencies & approves eviction proceedings while adhering to Sun's policies (Essential)
• Ensures compliance of policies designed to increase team member safety. Submits workers' compensation reports & incident reports on a timely basis (Essential)
• Ensures compliance with the federal state & local agencies that regulate fair housing laws & resort operations (Essential)
• Ensures that overall resort appearance is well maintained to Sun's curb appeal standards (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Monitors, codes, & approves all invoices for operating expenses & sales related costs. Maintains petty cash and activity accounts
• Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
• Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits & forwards RV income report to Main Office
• Inspects & recommends purchase and renovation of repossessed homes
• Markets models, pre-owned, & brokered homes for sale in the resort. Prepares documents to list & sell homes
• Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Assists RVP with developing a marketing strategy and maintaining effective advertising to attract prospective guests to resorts in their portfolio. Stores copies of marketing materials, ads, flyers, outreach programs, etc
• Assists RVP with preparation of annual operating budgets. Provides accurate data to assist in capital expenditure & expansion budget
• Reviews monthly property accounting reports & compiles reports for the Accounting department. Prepares monthly explanation of P&L variances

Requirements

• High School Diploma or GED (Required)
• 2 years in property management/resort experience including 2 years of supervisory experience (Required)
• 6 months in previous sales and leasing experience (Preferred)
• 6 months in experience working in the hospitality industry (Preferred)
• 6 months in experience using NetSuite (Preferred)
• General knowledge of maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable
• Required Certifications/Licensures:(Valid driver’s license)

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan 
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty