Customer Experience Specialist
At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking. What You'll Do Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcomeEngage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profileInspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interestsConduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicleSupport sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyersProvide the highest level of customer service to all current and future owners Perform additional tasks as assigned to meet business needs What You'll Bring 1+ years of customer service and/or sales experience with proven track record to meet and exceed goalsPassionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentivesAbility to understand and convey business issues and technical conceptsStrong sense of team mentality and reliabilityStrong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools Ability to work evening hours, weekends, and holidays in a retail environmentValid driver’s license requiredFor roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employmentFor roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Recommended Jobs
Employee Benefits Senior Client Manager, Team Lead - Small Group
Company Overview World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to …
Clinical Study Specialist
The Clinical Study Specialist (CSS) provides technical and administrative support to the clinical study team(s) responsible for clinical trial execution. The CSS may be assigned to support the execu…
Territory Sales Manager
Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challen…
Registered Nurse - Per Diem - Flex
Staff Nurse Location: On Site – Galloway NJ about 20 mins from Atlantic City NJ Department: Medical Services Shift - Per Diem NIGHTS/FLEX Reports to : DON Salary: Competitive, …
Certified Nursing Assistant (CNA)
Certified Nursing Assistant (CNA) CNA's will be responsible for below patient care tasks to ensure that each patient receives the comprehensive and personalized care they need. They often have the …
Life Insurance Sales Agent
Are you ready to grow your career in life insurance sales? At Team Nexa Insurance Solutions , we specialize in Final Expense Insurance – one of the fastest-growing markets in the industry – and w…
Security Sales Account Executive, Advanced Integration
Field Sales Role must live in Territory! Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the…
Lead Handyman - Luxury High Rise (Jersey City, NJ)
About the Role A luxury residential high‑rise in Jersey City is seeking a skilled, reliable Lead Handyman to oversee day‑to‑day maintenance operations and ensure an exceptional living experience…
Java developer - Angular - REMOTE
Role: Sr. Java Developer with Angular (MTBC-0221-12) Desired Start Date? ASAP Location: any location in the EST or CST time zone – Remote services Culture/Environment of Company: Fortune …