Transportation Dispatch Assistant

Job Description

Job Description

Pay: $22-25 per hour based on experience

Schedule: Monday – Friday 5:00 AM - 1:30 PM

Employment Type: Full-Time

Location: Edison, NJ

In-Office Position Only

Position Overview

We are seeking a reliable, organized, and team-oriented Dispatching Assistant to

support our transportation operations team. This position serves as a key point of

contact for brokers, members, and drivers, ensuring efficient communication and

smooth daily operations. The ideal candidate is comfortable multitasking in a fast-paced

environment, has strong customer service skills, and enjoys working as part of a team.

Key Responsibilities

• Answer incoming calls from brokers, members, and drivers using a VOIP phone
• system.
• Assist dispatchers with assigning and scheduling transportation trips.
• Communicate trip updates and information accurately and professionally.
• Monitor and respond to calls, messages, and dispatch requests in a timely
• manner.
• Maintain accurate records and update dispatch systems as needed.
• Coordinate with drivers and dispatch staff to resolve scheduling and operational
• issues.
• Provide exceptional customer service to all callers and stakeholders.
• Support daily administrative and operational tasks as assigned.
  

Qualifications

• Excellent communication and customer service skills.
• Experience with Modivcare is a PLUS
• Experience with Wellryde application is a PLUS
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers, dispatch software, and VOIP phone systems.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team environment.
• Dependable, punctual, and professional.
• Previous dispatching, transportation, call center, or customer service experience
• is preferred but not required
  

Ideal Candidate

• Positive attitude and willingness to learn.
• Strong problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Excellent phone etiquette and interpersonal skills.
• Team-oriented mindset with a commitment to supporting daily operations.
  Compensation and Schedule
• Pay Rate: $22-25 per hour depending on experience
• Schedule: Monday through Friday
• Full-Time Position

Marvel Medical Transport is a for-profit company serving the assisted transportation needs throughout Monmouth County and prescheduled appointments beyond.

Founded by a hardworking husband and wife team, Marvel provides assisted ambulatory and wheelchair transportation to area seniors and those with mobility challenges.

Well experienced in logistics, Richard drove trucks throughout the tri-state area for several years. However, it wasn't until he started servicing a VA Medical Center that he witnessed firsthand the need for more reliable and timely assisted transportation solutions. With Stephanie's experience of more than 10 years in the medical industry and an associate degree in Applied Science, the two realized the great opportunity for offering a more timely and reliable solution.

Unlike other services operating as a curb-to-curb service, Marvel is committed to safely escorting you or your loved one from residence or facility to a clean, comfortable, and modern wheelchair accessible vehicle. On arrival at your destination, trained staff will escort you to check-in.

In leveraging years of professional training and experience in the logistics and medical industries, Marvel continues to build and cultivate strategic relationships with area staff, patients, and families. Rather than focusing exclusively on volume and profits, Marvel is keenly focused on providing exceptional and timely customer service with the compassion you and your loved ones deserve.

Company Description

Marvel Medical Transport is a for-profit company serving the assisted transportation needs throughout Monmouth County and prescheduled appointments beyond. \r\n\r\nFounded by a hardworking husband and wife team, Marvel provides assisted ambulatory and wheelchair transportation to area seniors and those with mobility challenges.\r\n\r\nWell experienced in logistics, Richard drove trucks throughout the tri-state area for several years. However, it wasn't until he started servicing a VA Medical Center that he witnessed firsthand the need for more reliable and timely assisted transportation solutions. With Stephanie's experience of more than 10 years in the medical industry and an associate degree in Applied Science, the two realized the great opportunity for offering a more timely and reliable solution. \r\n\r\nUnlike other services operating as a curb-to-curb service, Marvel is committed to safely escorting you or your loved one from residence or facility to a clean, comfortable, and modern wheelchair accessible vehicle. On arrival at your destination, trained staff will escort you to check-in. \r\n\r\nIn leveraging years of professional training and experience in the logistics and medical industries, Marvel continues to build and cultivate strategic relationships with area staff, patients, and families. Rather than focusing exclusively on volume and profits, Marvel is keenly focused on providing exceptional and timely customer service with the compassion you and your loved ones deserve.