Bank GSOC Security Dispatcher

Job Description

GardaWorld Security Services is Now Hiring a GSOC Security Dispatcher!

Ready to suit up as a GSOC Security Dispatcher in MT Laurel NJ?

We are seeking a detail-oriented and reliable Security Dispatcher to join our security operations team. The Security Dispatcher will play a critical role in ensuring the safety and security of personnel, property, and assets by monitoring security systems, coordinating responses, and maintaining clear communication with on-site staff and law enforcement when necessary.

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Dispatch Operator, you will be the person spotting threats before they escalate in a security operations center (SOC, GSOC, Command Center)

Qualifications of a Security Dispatcher

• You have a minimum of 1-year of experience in the Global Security Operations Center (GSOC), central station monitoring operations, Dispatch or equivalent.
• You have a bachelor’s degree or an associate degree with progressive experience preferred
• You have shift work experience in a 24-hour operation.
• If you have Security, Military, Law Enforcement experience – even better!

What’s in it for you:

• Set schedule 1 - Third Shift, 12AM-8AM. Rotating Days off. (40 Hours Per Week)
• Set schedule 2 - Second Shift, 4PM-12AM. Rotating Days Off. (40 Hours Per Week)
• Location: Mt Laurel, New Jersey
• **ACTIVE NJ SORA License Required.**
• Competitive hourly wage of $23.00 / hour
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniforms provided at no cost

Responsibilities of a GSOC Security Dispatcher
​​​​​

• Monitors for and identifies threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation.
• Monitor CCTV systems to detect and respond to unusual or suspicious activity.
• Dispatch security officers and field personnel via radio, phone, and other communication platforms.
• Maintain accurate logs of calls, incidents, and officer activity throughout the shift.
• Prioritize and coordinate responses to emergencies, alarms, and service requests.
• Assist with access control and provide support to on-site security teams.
• Communicate effectively with clients, visitors, and employees in a professional manner.
• Prepare and submit daily reports detailing shift activity, incidents, and responses.
• Collaborate with supervisors and management to ensure compliance with safety and security protocols.
• Responsible for detailed report writing that will involve a general understanding of critical incident escalation.
• Handles sensitive and confidential information with limited supervision.
• Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes.
• Coordinates security guards and paid police details as needed.
• Actively monitors and facilitates the occurrence of security-related incidents.
• Assesses threats based on incoming data and makes decisions based on findings.
• Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval.
• Monitors access control systems and acts in response to an alarm, breach, or malfunction.
• Appropriately responds to security operations notifications and requests made by internal and external parties.
• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency.
• Supports onsite contract security staff.
• Conducts open-source research to answer specific questions and develops intelligence products.

Skills of a GSOC Security Dispatcher:

• Strong Customer service and communication; Call center/phone experience preferred.
• Previous experience in security, dispatch, or a related field preferred.
• Familiarity with CCTV monitoring and security operations.
• Experience with Genetec (or other access control/video management software) preferred but not required.
• Strong verbal and written communication skills.
• Ability to remain calm and make quick decisions under pressure.
• Proficient in multitasking and maintaining attention to detail in a fast-paced environment.
• Basic computer literacy, including Microsoft Office Suite.
• Strong documentation, investigative, and report-writing skills.
• Intermediate computer skills
• Google suite, Ontic, Motorola Wave, Genetec, and Oncloud preferred
• Strong attention to detail
• Demonstrated proficiency with Microsoft Office and other PC-based programs
• Internal Personal presence, intellect, energy, and drive to succeed in a high-performance environment
• Comfortable with ambiguity and working with large amounts of data and information
• Ability to prioritize tasks while working with competing priorities
• Ability to collaborate in and support a team environment
• Ability to work independently
• Ability to plan and successfully complete tasks within specified timelines
• Ability to solve problems

Physical Requirements of a Security Control Center Operator

• Ability to continuously perform multiple tasks, operate standard office equipment and respond quickly to sounds
• Ability to occasionally sit, stand, walk, squat, bend, reach forward, and/or move safely in confined spaces
• The ability to occasionally lift and/or carry weight under 25 lbs.
• Ability to read, write, and comprehend instructions on a regular basis
• Ability to apply common sense reasoning to handle problems involving standardized situations
• Ability to problem solve basic mathematical problems including addition, subtraction, multiplication, and division.

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.
If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.
Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment .

CP-51-MD-0000581-2018

Qualifications

Education