Customer Support Representative

Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the exciting world of telecommunications.

Responsibilities:

• Serve as the primary point of contact for our customers directly in-person, providing top-notch sales support for their telecommunications products and services.
• Diagnose and resolve customer inquiries and technical issues through various channels
• Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
• Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers.
• Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
• Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
• Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.

Requirements:

• High school diploma or equivalent; Bachelor's degree in a related field is a plus.
• Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry.
• Excellent communication skills, both written and verbal, with the ability to simplify complex concepts for customers.
• Familiarity with common telecommunications protocols and technologies (e.g., TCP/IP, DSL, fiber optics) is a plus.
• Patience, empathy, and a customer-centric mindset to handle customer inquiries and resolve issues effectively.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficiency in using customer support tools, CRM systems, and standard office applications.

If you are passionate about telecommunications and providing outstanding customer support, we want to hear from you. Join our team and be part of shaping the future of telecommunications for our valued customers. Apply now with your resume and a creative cover letter highlighting your experience and enthusiasm for the industry.