Director of Infrastructure Engineering

Job Description

At a world-renowned company like JPMorganChase, you can take the lead in shaping the future of technology, unleashing your full potential, and making your mark on the industry.

As a Director of Infrastructure Engineering at JPMorgan Chase within the Digital Channels, Payments Technology team, you manage one large area or multiple smaller ones with advanced technical knowledge to resolve complex issues. Exercise independent judgement within general guidelines and parameters to determine appropriate actions.

Job responsibilities

• Manages technical areas within infrastructure engineering, including cloud platforms (public/private), data centers, compute, storage, and end-user technology, collaborating with other application owners, infrastructure teams, security, and operations.
• Defines and executes multi-year infrastructure strategy aligned with business and technology objectives, driving modernization, cloud migration, and reliability initiatives.
• Leads the evolution from traditional data centers to a hybrid multi-cloud operating model, championing cloud-native principles, infrastructure-as-code (IaC), and automation.
• Manages and implements corporate and divisional operational plans, providing broad direction to teams, team leads, and supervisors, and ensuring operational excellence and reliability (99.99%+ uptime for critical services).
• Oversees design, implementation, and maintenance of servers, storage, networking, virtualization, cloud services, and data center facilities.
• Implements and oversees Site Reliability Engineering (SRE) practices, robust monitoring, disaster recovery planning, and major incident response, fostering a blameless post-mortem culture.
• Manages key senior stakeholders and ensures teams deliver in accordance with compliance standards, risk and security, service level agreements, and business requirements.
• Drives multiple complex projects, processes, and initiatives, including cloud transformation (AWS), cloud governance, cost optimization, and vendor relationships.
• Develops and executes the function’s objectives with accountability for outcomes, including staffing, budget, and relevant profit and loss.
• Mentors and coaches junior engineers and technologists, leading, mentoring, and growing a team of Infrastructure Engineers, Architects, and Specialists.
• Champions the firm’s culture of diversity, opportunity, inclusion, respect for team members and prioritizes diverse representation.

Required qualifications, capabilities, and skills

• 15+ years of experience in enterprise infrastructure engineering, with significant leadership at Director / ED level, including proven ownership of mission-critical, 24x7 transaction platforms at enterprise scale.
• Demonstrated experience influencing line of business and firmwide technology strategy within a large, regulated financial services institution (bank, capital markets, insurance), with deep understanding of the financial regulatory landscape.
• Deep hands-on experience with public clouds (AWS, Azure, GCP) in an enterprise setting, and expert knowledge of modern infrastructure: virtualization, containers (Kubernetes), software-defined networking, infrastructure-as-code (Terraform, Ansible).
• Proven experience with large-scale data center operations and migrations, and strong understanding of networking, security, and disaster recovery/business continuity planning.
• Experience managing cross-functional teams of infrastructure engineers, hiring, developing, and recognizing talent.
• Exceptional communication, stakeholder management, and strategic planning skills, with proven ability to influence at the executive level.
• Exposure to managing and developing budgets.

Preferred qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts.
• Experience with Infrastructure as Code tools (Terraform, Ansible, Puppet, Chef).
• Experience driving automation to reduce manual intervention and MTTR (Mean Time to Recovery).
• Experience implementing Blue Green deployment strategies and continuous production deployment.
• Experience fostering a culture of collaboration, continuous improvement, and high performance.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.