Assistant Director of Hospitality

At Chelsea Hospitality Group, we redefine what it means to work in a workplace by creating an environment that blends exceptional service with the warmth and charm of a boutique hotel. As we continue to grow and innovate, we are seeking a visionary Assistant Director of Hospitality to help elevate our property’s hospitality experience to new heights. This role is perfect for someone who is passionate about creating memorable experiences and leading a dynamic team to exceed guest expectations.

Job Overview:

The Assistant Director of Hospitality is the operational backbone of a dynamic, multi-floor workplace campus — a strategic, highly organized leader who thrives in fast-moving environments and loves orchestrating complex catering and hospitality programs with precision, warmth, and heart.

This role is ideal for a hospitality professional who can juggle high-stakes catering clients, shifting team schedules, real-time problem solving, inventory oversight, and flawless guest experiences — all while staying calm, present, and two steps ahead. As a visionary leader, you will inspire and lead a team of hourly employees, while continuously seeking opportunities for improvement to ensure our guests have the best possible experience every day.

What You’ll Do:

• Lead day-to-day hospitality operations across pantries, cafés, catering, events, conference services, and specialty programs.
• Ensure consistent, polished execution of breakfast, lunch, and catering service with exceptional attention to timing, quality, and flow.
• Serve as the on-site escalation lead for service recovery, guest concerns, and operational challenges.
• Oversee room setups, service logistics, space readiness, and multi-floor coordination.
• Drive operational consistency while elevating the everyday experience for guests and clients.
• Hire, coach, and develop front-of-house teams.
• Assign daily coverage, balance workloads, and ensure accountability across shifts and locations.
• Train team members to operate confidently across catering, conference support, and lobby services.
• Lead from the floor during high-volume, high-visibility moments.
• Oversee daily catering operations ranging from executive meetings to large-scale events.
• Manage multiple events simultaneously while maintaining hospitality standards and guest experience.
• Build trusted relationships through professionalism, executive presence, and thoughtful communication.
• Anticipate client needs, mitigate risk, and proactively identify opportunities to elevate service.
• Leverage POS systems, scheduling tools, and reporting platforms to drive efficiency and accuracy.
• Maintain organized, audit-ready operations across all service areas.
• Balance immediate operational needs with long-term vision and growth.

Requirements

What We Need From You:

• Proven experience in a leadership role within hospitality, with a passion for creating extraordinary guest experiences.

• Strong team management skills, with experience leading and developing a team of hospitality professionals.

• Exceptional communication skills and an eye for detail, ensuring that every guest interaction is thoughtful, welcoming, and professional.

• Ability to manage multiple priorities and adjust quickly to meet changing demands.

• A proactive and solutions-oriented approach to problem-solving, with a commitment to maintaining the highest service standards.

• Experience in event coordination, from intimate gatherings to large-scale corporate events.

• A passion for hospitality and a drive to continually elevate the guest experience.

Benefits

What You’ll Get From Us:

• Health, dental, and vision insurance.

• Paid time off and holiday pay.

• Opportunity to work in a dynamic, growing company with a passionate and dedicated team.

• 401(k) with company matching.

If you’re a visionary leader with a passion for hospitality and an eye for detail, we invite you to apply for the Assistant Director of Hospitality role. Join us in creating an exceptional environment for both our guests and team.