SUD Program Manager

Job Description

Job Description

General Description

The SUD Program Manager is responsible for providing individual and Group Therapy utilizing evidence-based modalities consistent with company clinical programming and curriculum. This position oversees substance abuse programming staff and assists with daily management of clinical team and client crisis across programming and is responsible for documentation audit, clinical reporting, and staff training for SUD program.

Tasks & Responsibilities

A. Essential Duties

• Provide direct supervision to substance use staff and ensure staff meets KPIs set forth.
• Oversee development and management of SUD Program.
• SUD Program Development: upkeep and oversight of any processes or additions needing to be made to SUD Program or Curriculum for continued growth, development, and success of the programs under the supervision of Executive Director.
• Ensure all required paperwork related to incident reporting is completed by staff
• Oversee and ensure completion of any required reports
• Conduct auditing for supervised staff
• Review and second sign documentation for clinical staff
• Carry a caseload of 7-9 individuals and adhere to KPIs set for Primary Therapists.
• Provide family outreach collateral contact to client families with at least biweekly contact a week per family.
• Crisis Management for all programs and overseeing of AMA Risk thread, relapses and refer outs
• Group Schedule Oversight and coverage for staff PTO/call outs
• Facilitate 1-2 psycho-educational, process, and experiential groups
• Collaborate with Assistant Clinical Director to implement clinical programming and provide monthly training to clinical staff.
• Completion of special projects and tasks related to program development.
• Objectives and Key Results Indicators Include:
• All substance use program documentation is reviewed and signed off for the previous week by Monday at 5 pm
• Staff Supervision Requirements met and upkeep of staff supervision documentation
• Completion of Quarterly Group Audits for supervisees
• 80 % of supervised staff are meeting their KPIs on their job descriptions

B. Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

C. Interpersonal Relations

• Create Meaningful Connections : Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution : Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Job Knowledge
• Conflict Management
• Organization Skills
• Productivity
• Self-Development
• Teamwork

Job Specific Competencies

• Supervision
• Documentation Audit
• Clinical Reporting
• Training
• LMA

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.
• Equipment, Tools & Machines
• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 30 days’ resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications

Education:

• Master’s degree in social work/psychology or related field
• Active Licensure as a LCADC

Experience:

• 2+ years at a supervisory level working in a Drug and Alcohol treatment facility
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.

Licensure required:

• Current CPR certification
• Narcan Training