Receptionist and Guest Service Representative

Put your career in the fast lane at an established Ford and Lincoln dealership serving Essex, Morris and Union counties in New Jersey. A twenty-time winner of Ford’s prestigious President’s Award, Maplecrest Ford Lincoln of Union offers great pay and benefits and an excellent place to work.

Job Summary:

The Receptionist and Guest Services Representative reports to Managers in the Accounting Office and is directly responsible for meeting and greeting showroom customers as well as identifying and logging customer sources, answering phones and routing calls. This individual is the first point of contact both in-store and on the phone and must communicate a professional, compassionate and friendly demeanor always.

Job responsibilities include but are not limited to:

• Overall
  • Respond to queries from the public and guests.
  • Ensure knowledge of staff movements in and out of organization in order to correctly route guest queries.
  • Maintain look and appearance of showroom and guest lounge.
• Meet and Greet Customers
  • Enthusiastically greet and welcome guests entering the store.
  • Direct guests to appropriate sales consultant or service adviser.
• Phone Reception
  • Answer phones, screen and direct calls.
  • Provide general information to callers.
  • Manage phone flow, vmail passwords, etc.
• Sourcing and Logging
  • Identify from which source guests received information and decided to visit Maplecrest (advertising, referral, repeat customer, etc.).
  • Accurately log sources
• Abide by Maplecrest Company Expectations
  • Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with customers, co-workers, vendors and suppliers.
  • Adhere to all company policies, procedures and safety standards.

Requirements:

• High school diploma / Some college a plus
• Experience providing quality customer service
• Demonstrated interpersonal, verbal and written communication skills
• Strong organization and follow-up skills
• Must be able to work evenings and Saturdays
• Computer literacy
• Valid state drivers’ license
• Spanish speaking a plus

Key Competencies:

• Professional and personal presentation
• Customer service
• oriented
• Attention to detail
• Initiative
• Responsibility

Maplecrest is an equal opportunity employer and a drug and alcohol free workplace

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed