Administrative Assistant
Job Description
Job Description
We are looking for an Administrative Assistant to support daily service operations near Wood-Ridge, New Jersey. This contract opportunity with permanent potential is ideal for someone who excels at coordinating schedules, communicating with customers, and keeping service-related documentation organized. The person in this role will help ensure appointments, records, and service requests are handled accurately and efficiently while contributing to a positive customer experience.
Responsibilities:
• Coordinate repair and maintenance visits by arranging schedules between customers and field technicians to support timely service delivery.
• Prepare, update, and finalize service-related work orders while monitoring progress and documenting completed activities.
• Respond to incoming calls and customer messages, address concerns professionally, and help resolve service issues in a timely manner.
• Maintain accurate files for customer accounts, service history, agreements, and required compliance documentation.
• Enter and verify service data in office systems to ensure records remain complete, current, and easy to retrieve.
• Support general administrative office functions, including communication follow-up, document handling, and status tracking for open service requests.
• Previous experience in an administrative assistant or office support role.• Ability to manage inbound calls and communicate clearly with customers, technicians, and internal teams.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Experience coordinating appointments, service requests, or similar scheduling activities.
• Working knowledge of administrative office procedures and record maintenance practices.
• Ability to manage multiple priorities effectively in a fast-paced service environment.
• Familiarity with service agreements and related customer documentation is preferred.
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