Dental office manager

Company: Cambridge Square Dental

Job Description

We are excited to announce that Cambridge Square Dental is seeking a dedicated and experienced Dental Office Manager to join our growing team. This is a full-time position based physically at our dental practice. Please note this is not a remote job, and the successful candidate will be required to work onsite to manage our office’s daily operations efficiently.

This role calls for an individual who is adept at balancing a variety of tasks while maintaining the highest standards of patient care and office management. The Dental Office Manager will be instrumental in fostering a welcoming and professional environment for patients and staff alike.

Duties and Responsibilities

• Oversee daily front and back office operations to ensure smooth workflow and high standards of patient service and care.
• Implement office policies and procedures and ensure compliance with healthcare regulations and dental board standards.
• Manage patient scheduling, registration, and case management to optimize patient flow and satisfaction.
• Develop and maintain up-to-date records of all office financials, including patient billing, payroll, and budgeting.
• Coordinate with dental staff to support operational needs and address staffing requirements including hiring, training, and performance evaluations.
• Establish effective communication channels within the office and with external stakeholders; resolve any conflicts that arise.
• Maintain the highest level of confidentiality with respect to patient records and sensitive staff information.
• Handle patient complaints promptly and efficiently to maintain the office’s reputation and service standards.
• Supervise the procurement of dental supplies and equipment ensuring cost-effectiveness and proper inventory management.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.

Requirements

• Proven experience as a Dental Office Manager or relevant role within dental or medical office operations.
• Strong leadership skills with the ability to manage and inspire a team effectively.
• Excellent organizational and multitasking abilities.
• Exceptional communication and interpersonal skills to interact positively with patients and staff at all levels.
• Understanding of dental office procedures and workflow with a firm grasp on the needs surrounding patient care and privacy.
• Proficiency with dental practice management software and Microsoft Office Suite.
• Ability to solve problems effectively and in a timely manner.
• Independent worker capable of taking initiative and managing office duties without continuous supervision.
• A strong team player who can collaborate with other staff members to achieve business and patient care objectives.
• Commitment to maintaining professional and ethical dental practices.