CNC Machine Tool Field Service Engineer

Build the future of manufacturing—one machine at a time

Morris Group, Inc. is a USA Today Top Workplace and one of North America’s largest machine tool distribution networks. As a third-generation, family-owned organization, our mission is simple and powerful: help U.S. manufacturers sharpen their competitive edge through higher productivity.

Your day-to-day

You’ll start from home, review assignments in Salesforce Lightning, and head to a customer’s shop. Some days you’re installing and commissioning a new multi-axis machining center; other days you’re diagnosing a tricky control fault using PLC ladder diagrams, electrical/pneumatic/hydraulic schematics, and precision test equipment. You’ll calibrate, align, replace major assemblies, and train operators—always with safety and customer satisfaction front and center.

What you will do

• Install, commission, calibrate, maintain, troubleshoot, and repair CNC lathes, mills, and multi-function machining centers, plus accessory equipment at customer facilities.
• Handle service calls that may include operator training, system networking, software applications, preventive maintenance, major assembly replacements/alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services.
• Serve as the communication bridge between customers and the Service Group of the Robert E. Morris Company; capture and relay voice-of-customer feedback.
• Apply machine tool manuals, technical documents, and internal/external resources to efficiently diagnose and resolve issues across electrical, mechanical, electro-mechanical, and control systems.
• Use Salesforce Lightning Customer Support to document and manage service activity.
• Travel daily within your territory; occasional overnight hotel stays for remote service or training.
• Work safely, continuously build technical and soft skills, and help strengthen brand dedication through outstanding service.

What you bring

• Ability or willingness to learn to read mechanical drawings; electrical, pneumatic, and hydraulic schematics; and PLC ladder logic, using appropriate test instruments.
• Clear verbal/written communication and strong customer-facing skills—both in person and by phone; professional presence.
• Adaptability and poise when priorities shift or delays occur.
• Basic computer proficiency with MS Word, Excel, and Outlook.
• Foundational electro-mechanical aptitude (motors, drives, transformers); CNC machine tool manufacturing/installation/operation/maintenance/repair experience or shop background is a plus.
• Sound mechanical reasoning, logical troubleshooting, and rational decision-making.

Work setting

• Manufacturing/machining environments with potential exposure to noise, electricity, chemicals, heavy equipment, and other automated or manual machinery, plus time in office and training settings at the Robert E. Morris Company.

Proficiencies

• CNC Machine Repair
• Electrical Troubleshooting
• HVAC Service & Installation
• Troubleshooting CNC Machines

Machines & technologies you’ll touch

• CNC Mill (3–4 axis VMC): Fanuc, Mazak, Haas, Okuma, Doosan, Makino, DMG Mori Seiki
• CNC Lathe (2–4 axis): Mazak, Haas, Okuma, Doosan, DMG Mori Seiki
• CNC Mill (5+ axis VMC): Fanuc, Mazak, Haas, Okuma, Kitamura, DMG Mori Seiki
• CNC Lathe (5+ axis): Mazak, Okuma, Doosan, DMG Mori Seiki
• Programmable Logic Controller (PLC): Fanuc, Allen-Bradley, Siemens
• Variable Frequency Drives (VFD) and servo motors

Benefits that back you

• Competitive starting salary
• Comprehensive health coverage with a zero-premium medical plan option, plus vision, dental, and company-paid life insurance
• 3+ weeks’ vacation to start
• 10 company-paid holidays
• 401(k) with company contribution and tuition reimbursement
• Employee appreciation events, perks, and an Employee Assistance Program

Other things to know

• Perform related duties as required.
• The examples above illustrate typical work; similar assignments may be added as business needs evolve.

Mental and Physical Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.