Field Technical HCP Educator

Syneos Health Commercial Solutions

Edison, NJ

Description
Make a difference. Empower providers. Enhance patient care.
The Field Technical HCP Educator role focuses on delivering high-quality onboarding and technical support to healthcare professionals (HCPs) using a specialized HCP portal in the immunology space. You will provide both in-person and virtual training, ensuring a seamless and compliant user experience that supports patient treatment initiation.
Key Responsibilities Include:
Onboarding & Training: Educate HCPs and office staff on portal access, navigation, and best practices through in-person and virtual sessions.
Technical Support: Serve as the first point of contact for login issues and technical troubleshooting, escalating complex problems as needed.
Remote Assistance: Use digital tools to provide virtual support and guide users through the portal interface.
Compliance & Documentation: Ensure all activities comply with industry regulations (e.g., HIPAA, FDA) and maintain accurate records of interactions.
Feedback & Improvement: Collect user feedback to identify issues and collaborate with internal teams to enhance the platform and expand its use across the organization.
Essential Requirements:
Bachelor’s degree
Prior experience in Field Reimbursement, Educator or technical support in healthcare or pharmaceuticals.
Experience supporting healthcare applications (e.g., HCP systems, patient-facing platforms, clinical site tools).
Strong communication skills with the ability to explain technical concepts to non-technical users.
Comfortable delivering both in-person and virtual training sessions.
Willingness to travel and must reside within 50 miles of a major airport.
Desired Requirements:
Familiarity with Patient Customer Support Programs, Value & Access, Field Reimbursement Manager, or similar roles.
Field-based customer service, sales, or engagement experience.
Knowledge of healthcare IT systems (e.g., EHRs, pharmacy software) is a plus.
Understanding of web-based platforms, user interfaces, and troubleshooting methods.
Proficiency in Microsoft Office, CRM systems, and remote support tools.
The annual base salary for this position ranges from $105,000-122,500. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
400004609

Posted 2025-08-18

Recommended Jobs

Caregiver - Floaters

Always Best Care Senior Services - Morris, NJ

Morris County, NJ

Job Description Job Description Always Best Care of Morris greatly values and supports the Caregivers who assist us in providing our clients with compassionate, nurturing in-home care. If you …

View Details

Posted 2025-07-27

PwC Technology - Adobe System Architect Save for Later Remove job

PwC

Florham Park, NJ

At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient d…

View Details

Posted 2025-08-15

Door-to-Door Canvasser - Entry Level Sales ($5K Sign-On Bonus)

Future Remodeling

Fairfield, Essex County, NJ

Are you a self-motivated extrovert who has been looking for the right opportunity to earn big based on your skillset? Join us at Future Remodeling and let us assist you in achieving uncapped success …

View Details

Posted 2025-08-19

Punch Press Operator - Metal Stamping

WGJF Manufacturing Corp dba Hammer Mfg. Co.

Linden, NJ

Job Description Job Description Operators will be responsible for the following: - Follow safety regulations and use personal protective equipment - Follow Supervisor's Instructions - Opera…

View Details

Posted 2025-08-05

Criminal Investigator (Special Agent) - $40,000 Recruitment Incentive (Hiring Immediately)

United States Secret Service

Atlantic City, NJ

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details …

View Details

Posted 2025-08-18

Group Fitness Instructor

Fitness Holdings

Paramus, NJ

Crunch Fitness is looking for a Group Fitness Instructor to join our growing team! Crunch, known for its innovative and cutting-edge classes, is currently seeking Group Fitness Instructors! We …

View Details

Posted 2025-07-28

MQ Administrator

Maximus

Newark, NJ

Description & Requirements Maximus is seeking an experienced MQ Administrator to support a federal client in their mission-critical defense systems for Homeland Security. In this role, you will …

View Details

Posted 2025-08-22

Experience Newark: Where Healthcare Meets Urban Excitement!

NurseRecruiter

Newark, NJ

Registered Nurse - Perioperative Nurse - Operating Room - Travel - (OR RN) Join a dynamic team as a Perioperative Nurse in Newark, where your skills will shine in a state-of-the-art Operating Room. E…

View Details

Posted 2025-08-08

Director of Nursing

Volunteers of America Delaware Valley

Camden, NJ

Job Description Job Description Oversee the direction, provision, and quality of nursing services. Responsibilities include coordinating supervision, training, and supporting the staff in deliver…

View Details

Posted 2025-07-26

Per Diem Residential Assistant - Pathways

Catholic Charities of the Archdiocese of Newark

Newark, NJ

Job Description Job Description Catholic Charities of the Archdiocese of Newark is one of New Jersey’s largest non-profit social service agencies with programs and facilities serving Bergen, Esse…

View Details

Posted 2025-07-24