Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Job Description

• Answer all incoming phone calls in an expeditious manner
• Answer a daily average quota of customer phone calls; minimize abandoned phone calls
• Provide a pleasant and friendly atmosphere for customers to conduct business
• Effectively answer customer administrative questions or forward to proper Dassault Falcon Jet (DFJ) personnel in a manner that satisfies customer request
• Coordinate interdepartmental correspondence relating to timely delivery of spares
• Record customer request for quote, convert to sales order when required
• Research IPCs to problem solve in AOG situations
• Responsible for follow-up to customers on shipping information
• Manage client base with Siebel updating customer transactions/issues into the Siebel database
• Report processing as required
• Assist customers in obtaining information on services from other DFJ departments/DFJ vendors
• Perform off-hour telephone coverage as needed
• Administrative work as assigned by management team
• Other duties assigned by management to meet business objectives

Skills & Qualifications

• High school degree or GED
• Minimum one (1) year Customer Service experience in a fast paced environment
• Familiar with Automated Order Entry Systems
• Familiar with Microsoft Office
• Ability to communicate effectively with internal and external customers in a professional manner
• Excellent written and verbal communication skills
• Excellent listening skills
• Exceptional organizational and follow up skills
• Ability to work effectively as part of a team
• Required to work rotating shifts

Work Environment

The position offers a business casual office environment, with work hours from Monday to Friday, 8:30 AM to 5:00 PM. There is an opportunity for one day of work from home. Employees enjoy bi-weekly compensation, a 401k with a 100% match up to 6%, a 5% profit-sharing plan, full benefits including medical, dental, and vision, vacation accrual, and holiday pay for nine paid holidays. Additional benefits include factor familiarization training, tuition reimbursement, the opportunity to obtain a pilot license, and prospects for advancement into leadership positions.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call.

This is a Permanent position based out of Little Ferry, NJ.

The pay range for this position is $50000.00 - $55000.00/yr.

Bi-Weekly Compensation 401k – 100% Match, Up to 6% 5% Profit Sharing Plan Full Benefits – Medical, Dental, Vision Vacation Accrual & Holiday Pay (9-Paid Holidays) Factor Familiarization Training & Tuition Reimbursement Opportunity to Obtain a Pilot License Opportunity for Advancement into Leadership Positions

This is a fully onsite position in Little Ferry,NJ.

This position is anticipated to close on Jun 25, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.