Coffee & Tea Dispensing Equipment Service Specialist (Field)

About the Role

Farmer Brothers’ Revive™ Service & Restoration team maintains and installs commercial coffee brewing and beverage dispensing equipment for a defined customer base. This field role blends technical problem-solving with outstanding customer communication and meticulous documentation.

Key Responsibilities

• Install, repair, and remove specified coffee and beverage dispensing equipment across an assigned regional territory.
• Complete both scheduled and unscheduled service: emergency calls, preventive maintenance, surveys, and installations.
• Participate in an after-hours/weekend on-call rotation.
• Manage van stock, spare parts, and equipment; reorder within replenishment guidelines.
• Document each assignment thoroughly: call closure, work performed, accurate invoices, and obtaining required customer signatures.
• Assist in planning, scheduling, and executing installation projects.
• Communicate promptly and clearly; relay customer feedback and requests to management and cross-functional teams.
• Adhere to service level agreements and prioritize tasks effectively to meet customer commitments.

Schedule & Travel

• Hours: Monday–Friday, 7:30 am–4:30 pm
• On-Call: Required, including weekends (rotation)
• Territory: Primarily within a 100-mile driving radius; regional travel may be required

Minimum Qualifications

• High school diploma or equivalent
• At least 3 years of mechanical/technical experience
• Valid driver’s license and clean driving record; able to travel within a 100+ mile radius
• Ability to frequently lift up to 60 lbs
• Demonstrated ability to diagnose and resolve equipment issues

Preferred Background

• Foodservice environment experience
• Hands-on exposure to electrical, plumbing, HVAC, and test/tech meters

Success Traits

• Strong oral/written communication and exemplary customer service
• Independent, organized, and dependable; effective collaborator
• Quick to identify problems and opportunities; makes sound decisions
• Applies new knowledge on the job; practices active listening
• Understands impact on others; builds rapport and lasting customer relationships
• Entrepreneurial mindset—spots new opportunities and helps grow the business

Bring your mechanical expertise, customer focus, and pride in precision. Help us keep great coffee and beverages pouring—every day.