Operations Manager

Job Description

Job Description

Company Description

This is an office-based Part-time position located in Paramus, NJ.

Bona Dea Gynecology combines conventional and functional medicine to offer integrative gynecological care to women in Bergen County, New Jersey, and the New York Metropolitan Area. We offer in-person and virtual consultations in NJ.

Led by Dr. Tracy Verrico — a board-certified Gynecologist with over two decades of experience — our practice provides personalized, root-cause solutions that empower women at every stage of life. But we are more than a medical office. We are a mission-driven, compassionate team that creates a welcoming environment where women feel heard, supported, and confident in their healthcare decisions. Our focus is on delivering exceptional care with integrity, empathy, and innovation.

At Bona Dea Gynecology, we don’t just offer care — we lead a movement. We’re the only practice empowering women to thrive physically, financially, and socially by rewriting the rules of wellness.

If you’re an A-player who loves meaningful connection, thrives in a fast-paced and purpose-fueled environment, and wants to be part of something no one else is doing—this is your place to shine.

Position Overview

The Operations Manager is the backbone of Bona Dea Gynecology’s high-performing, mission-driven team. This part-time role (minimum 25 hours/week) is ideal for someone who thrives on creating order, loves problem-solving, and is passionate about helping women live healthier, more empowered lives.

You will oversee the practice’s daily operations, staff performance, financial and program reporting, and branded products & supplement management, ensuring excellence across every area of the business. This is a metrics-driven leadership role with clear performance outcomes.

The position requires you to be strategic, resourceful, and proactive, with a balance of critical thinking, trustworthiness, and compassion. You will directly report to Dr. Tracy Verrico, CEO, and will play a key role in scaling the practice’s mission to transform women’s health.

Key Responsibilities & Metrics for Success

1. Office Oversight

• Implement systems that reduce waste, streamline workflows, and ensure ≥95% schedule utilization
• Maintain ≥90% patient satisfaction scores (NPS & reviews)
• Lead and deliver 100% of strategic projects (program launches, technology implementation, partnerships) on time and within budget
• Free up 40% or more of the CEO’s time by taking ownership of operations, HR, and reporting tasks

2. HR Overview

• Hire 100% A-player staff using structured scorecards and interview protocols (measured by 2-week and 90-day performance reviews)
• Build a culture of excellence through clear role definitions, SOPs in Notion or other PM/CRM platform, and performance reviews using staff scorecards
• Ensure 95%+ staff scorecard compliance and measurable performance improvements
• Resolve 100% of staff conflicts within 14 days and maintain a positive, solutions-focused work environment
• Conduct weekly, monthly, and quarterly team meetings to include training and development sessions to improve collaboration and efficiency

3. Financial Oversight

• Monitor and improve collections, A/R aging, and expense control by 20% per quarter to ensure profitability and budget adherence
• Deliver 100% of monthly & quarterly financial reports on time with actionable recommendations
• Monitor and provide weekly, monthly, & quarterly reporting for Budget, P&L, Balance Sheet, Profit margin, and Revenue trend reports 100% of operating days
• Provide monthly financial reporting of supplement line performance, including revenue, profit margins, and top-sellers

4. Supplements & Branded Products

• Monitor & provide daily, monthly, & quarterly financial reporting of supplement line performance via dashboard metrics, including revenue, profit margins, and top-sellers
• Track Inventory & Forecast Demand – Maintain optimal stock levels, prevent backorders, and forecast future inventory needs based on sales trends and seasonal demand.
• Cost Optimization – Analyze the cost of goods sold (COGS), shipping, and packaging expenses to improve profit margins.
• Quarterly Product Profitability Reviews – Identify underperforming SKUs for possible discontinuation or rebranding.
• Customer Purchase Behavior Analysis – Identify repeat-purchase rates and develop retention strategies (e.g., loyalty programs, subscription models).
• Coordinate Promotions & Launch Campaigns – Work with marketing to plan product launches, flash sales, or seasonal promotions, tracking ROI for each.
• Develop SOPs for Supplement Sales & Replenishment – Create step-by-step workflows for ordering, receiving, stocking, and reporting.
• Automate Reporting Systems – Implement dashboards (e.g., Shopify, QuickBooks, or a custom CRM) for real-time updates on product performance.

Required Skills & Qualities

• Minimum of 3 years of experience
• Strong operational and organizational skills with proven experience managing multiple moving parts
• Critical thinker and proactive problem solver who anticipates challenges and offers solutions
• Excellent communication and leadership skills, with the ability to motivate and hold team members accountable
• Trustworthy and discreet, with a high level of integrity in handling financial and sensitive patient information
• Passionate about helping others and bettering the lives of women
• Tech-savvy and comfortable with practice management software, reporting dashboards, and Notion (preferred)

Compensation

• Starting salary: $50,000 annually (part-time, minimum 25 hours/week)
• Additional compensation based on experience and bonus potential tied to meeting quarterly performance metrics

Who We’re Looking For

This role is for someone who:

• Thrives in a fast-paced, mission-driven environment
• Is energized by helping women transform their health and lives
• Wants to grow with a visionary practice that is reshaping women’s healthcare

Company Description

Bona Dea Gynecology combines conventional and functional medicine to offer integrative gynecological care to women in Bergen County, New Jersey, and the New York Metropolitan Area. We offer in-person and virtual consultations in NJ.

Led by Dr. Tracy Verrico — a board-certified Gynecologist with over two decades of experience — our practice provides personalized, root-cause solutions that empower women at every stage of life. But we are more than a medical office. We are a mission-driven, compassionate team that creates a welcoming environment where women feel heard, supported, and confident in their healthcare decisions. Our focus is on delivering exceptional care with integrity, empathy, and innovation.

At Bona Dea Gynecology, we don’t just offer care — we lead a movement. We’re the only practice empowering women to thrive physically, financially, and socially by rewriting the rules of wellness.

If you’re an A-player who loves meaningful connection, thrives in a fast-paced and purpose-fueled environment, and wants to be part of something no one else is doing—this is your place to shine.

Company Description

Bona Dea Gynecology combines conventional and functional medicine to offer integrative gynecological care to women in Bergen County, New Jersey, and the New York Metropolitan Area. We offer in-person and virtual consultations in NJ.\r\n\r\nLed by Dr. Tracy Verrico — a board-certified Gynecologist with over two decades of experience — our practice provides personalized, root-cause solutions that empower women at every stage of life. But we are more than a medical office. We are a mission-driven, compassionate team that creates a welcoming environment where women feel heard, supported, and confident in their healthcare decisions. Our focus is on delivering exceptional care with integrity, empathy, and innovation.\r\n\r\nAt Bona Dea Gynecology, we don’t just offer care — we lead a movement. We’re the only practice empowering women to thrive physically, financially, and socially by rewriting the rules of wellness.\r\n\r\nIf you’re an A-player who loves meaningful connection, thrives in a fast-paced and purpose-fueled environment, and wants to be part of something no one else is doing—this is your place to shine.