FRONT DESK RECEPTIONIST - MENTAL HEALTH PROGRAM

Job Description

Job Description

If you are looking to make an impact by helping others, then Preferred Behavioral Health Group is the place for you! By joining our award-winning team, you will become part of the premier behavioral health organization in New Jersey. PBHG is a dynamic and innovative non-profit organization that was proudly named one of " THE BEST PLACES TO WORK IN NEW JERSEY " for 2024 by NJBIZ! Our mission is to change lives and save lives across the state of New Jersey through a Trauma Informed Care culture.

Our staff is at the core of everything we do. We are dedicated to building a diverse team where employees feel a sense of belonging and are valued for their individual contributions. We encourage staff development and embrace a growth mindset. If you are interested in pursuing an exciting and rewarding career while being part of a recognized “ Best Place to Work ”, please submit your resume today for consideration!

Job Title: Front Desk Receptionist

Program: Outpatient Adult Services

Location: 700 Airport Road, Lakewood New Jersey

Position Type: Full Time and Part Time opportunities available

Salary: $18.00 an hour

Job Description/Summary

Provides receptionist support and related administrative duties for the direct care teams at the 700 Airport Road location.

Responsibilities

• Courteously greets consumers and visitors, determines their needs and directs them accordingly.
• Checks in all live clients and updates/confirms insurance, address, and phone number.
• Maintains appropriate boundaries and patience when dealing with persons served and staff.
• Maintains a professional-appearing workspace that promotes efficiency.
• Assists consumers with concern and empathy, respects their confidentiality and privacy and communicates with them in a courteous and respectful manner.
• Consistently works in a positive and cooperative manner with fellow Team Members.
• Manages/oversees the waiting room area of the office. Address any concerns of clients who may be upset by pulling them out of the primary waiting area and seeking assistance from clinical team members as needed.
• Sends all telehealth links for prescriber appointments.
• Ensures proper completion of paperwork in clientele confirmation system.
• Confirms appointments for the next day. Live calls all appointments (prescriber and therapist) who have not confirmed via clientele system.
• Utilizes interpreter service to assist clients who are not primary English speaking.
• Maintains Message Boards in client charts to complete missing documentation and end date upon completion.
• Enters mental health symptom screening results in the medical record using the IMPACT module.
• Act as backup for call center
• Manages sign-in and security procedure for visitors.
• Calls taxi cabs for client transportation, when needed.
• Reconciles payments received and locks deposits in the safe.
• Collects payments prior to TELEHEALTH appointments via copay links.
• Types and sends letters to clients.
• Files client records in document library.
• Opens and closes building as assigned.

Qualifications

• Education: HS diploma or equivalent, higher education a plus.
• Experience: Medical office or healthcare customer service/clerical experience preferred.

Competencies

• Must be able to work on-site and be flexible with schedule, including a minimum of one evening shift per week until 8pm.
• Ability to multi-task in a fast-paced, high-volume consumer-contact environment.
• Ability to use Microsoft Office (Word, TEAMs, and Outlook)
• Ability to use a courteous telephone manner/present a professional appearance.
• Demonstrates familiarity with organizational policy and procedure.

Comprehensive Benefits Package:

o Medical, Dental and Prescription Insurance

o 403(b) Retirement Plan

o Generous Paid Time Off and Paid Holidays

o Long Term Disability Insurance

o Life and AD&D Insurance

o Employee Assistance Program

o Flexible Spending Account and Health Savings Account

o Voluntary Benefits, such as Vision Insurance, Aflac, Pet Insurance

o Staff Training and Development Opportunities

o Employee Referral Bonus program

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