Data Center Customer Operations V

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We are seeking a highly skilled Datacenter Operations Specialist to support complex technical work across installations, cross‑connects, troubleshooting, and customer operations. This role requires strong judgment, deep knowledge of standard operating procedures, and the ability to execute advanced tasks with precision. You will play a key role in maintaining operational excellence, supporting customer deployments, partnering with cross‑functional teams, and ensuring the accuracy and quality of all work performed. This position also contributes to process improvements, project execution, and the mentorship of junior team members.

Responsibilities

Queue Management & Reporting

• Review and execute advanced work orders requiring deep procedural knowledge and adherence to commitment times

• Evaluate expedited requests and resolve or route them appropriately

• Collaborate with cross‑functional teams to support customer ticket resolutio

• Maintain detailed documentation of all work activities

• Complete accurate reporting and fulfill ad‑hoc reporting requests

• Create Purchase Orders (POs) and Purchase Requests (PRs)

• Assign locks and keys for Equinix and customer assets, where applicable

• Prepare customer‑facing reports (e.g., power usage, access logs).

• Update asset databases and internal systems

Installations

• Perform skilled rack‑and‑stack installation of customer equipment

• Interpret and execute complex installation plans

• Support challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable management

• Perform tape changes and backup updates

• Identify and escalate capacity or cabling concerns

• Conduct quality checks on cross‑connects and on‑site support tasks.

Cross‑Connect Work

• Execute complex cross‑connect installations, terminations, modifications, and testing

• Install and test advanced circuit types, including switched and multiplexed connections

Testing & Troubleshooting

• Perform skilled Layer 1–3 certification testing

• Troubleshoot advanced circuit issues, including switched and multiplexed circuits

• Support escalated testing and diagnostic activities

Stakeholder Partnership

• Monitor inventory levels and coordinate material replenishment

• Provide escalation support for urgent work orders

• Collaborate with internal teams on cross‑functional initiatives

Customer Management

• Ensure customer satisfaction through timely, accurate order execution and quality assurance

• Deliver exceptional service during customer interactions

• Support sensitive or escalated customer situations

• Manage expectations for new deployments and modifications

• Provide on‑site support, including access control and escorting

• Serve as a point of contact for advanced customer requests and escalations

Projects

• Support advanced installation projects; review drawings, identify issues, and assist with verification

• Partner with vendors on Data Center‑related projects

• Perform quality assurance on new customer deployments

Training & Mentorship

• Uphold standard operating procedures and best practices

• Provide coaching on operational processes and basic safety

• Mentor junior team members as needed

Qualifications

Required

• High school diploma or equivalent

• 4–6 years of experience in datacenter operations, telecommunications, network infrastructure, or a related technical field

• Strong understanding of standard operating procedures and safety protocols

• Demonstrated experience with rack‑and‑stack installations, structured cabling, and cross‑connect work

• Proficiency with Layer 1–3 testing and troubleshooting tools

• Ability to interpret technical documentation and installation plans

• Strong organizational skills with the ability to manage multiple work orders and meet deadlines

• Excellent written documentation and record‑keeping skills

• Strong customer‑service orientation and professional communication skills

• Ability to work effectively in a fast‑paced, physically demanding datacenter environment

Preferred

• Experience with fiber and copper terminations and testing

• Familiarity with datacenter infrastructure components (ladder racks, cable trays, grounding systems, cabinets)

• Experience with inventory management and material handling

• Prior experience supporting customer deployments and access control

• Ability to identify capacity constraints and escalate appropriately

• Experience mentoring or coaching junior staff

• Basic understanding of project workflows and custom installation requirements

Core Competencies

• Strong problem‑solving and analytical skills

• High attention to detail and commitment to quality

• Effective collaboration and communication abilities

• Adaptability and composure in high‑pressure situations

The targeted pay range for this position in the following location is / locations are:

United States - NY11 New York City : 67,400 - 101,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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