Office/Operations Manager (Part Time/Full Time)

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Company Overview
1-800-Plumber + Air is a trusted leader in the plumbing and HVAC industry, known for our commitment to honesty, professionalism, and craftsmanship. With a strong national presence, we strive to deliver top-quality service and build lasting relationships with our customers through integrity and skilled technicians. We are seeking an Field Operations Coordinator to take ownership of job execution, field performance, and back-office operations.

Position Overview
This role is responsible for managing the full lifecycle of jobs and field operations from job readiness to completion, billing, and collection. You will work closely with technicians to ensure they are fully equipped, supported, and operating efficiently.

Key Responsibilities

Field Operations & Job Management

• Oversee all active jobs to ensure smooth execution from start to finish
• Work directly with technicians to confirm job readiness (parts, scope, permits, access)
• Monitor job progress and proactively resolve issues that impact completion
• Review completed jobs for accuracy, quality, and completeness
• Ensure proper documentation, photos, and notes are captured

Technician Management & Support

• Act as the primary operational point of contact for technicians
• Support technicians with problem-solving in the field
• Hold technicians accountable to performance standards and job quality
• Identify training opportunities and operational inefficiencies
• Review job performance, callbacks, and customer outcomes

Inventory & Procurement

• Manage inventory levels across trucks and warehouse
• Order materials, parts, and equipment as needed
• Track usage and control costs
• Oversee receiving, verification, and organization of inventory
• Ensure technicians are properly stocked for upcoming jobs

Permits & Compliance

• Prepare and submit permits to local municipalities
• Track approvals and inspection timelines
• Ensure all work complies with local codes and requirements
• Coordinate inspections and close-outs

Commercial & Warranty Account Management

• Manage relationships with commercial clients and warranty providers
• Review scopes of work, approvals, and required documentation
• Ensure jobs meet partner requirements for payment
• Oversee submission and follow-through on claims and approvals

Billing, Invoicing & Collections

• Review invoices for accuracy before submission
• Ensure timely billing upon job completion
• Track accounts receivable and follow up on outstanding payments
• Resolve billing discrepancies with customers and partners

Lead Follow-Up & Revenue Support

• Follow up on unsold estimates and open opportunities
• Work with technicians to improve close rates and job value
• Review job margins and identify opportunities for improvement

Internal Operations & Process Management

• Maintain organized job records, permits, and financial documentation
• Improve workflows and operational systems
• Coordinate with dispatcher to ensure seamless handoff between scheduling and execution
• Implement and enforce standard operating procedures

This is not a dispatch role . A dedicated dispatcher will handle scheduling, inbound/outbound customer communication, and daily routing. Your focus will be on execution, accountability, and operational performance .