Kitchen Appliances customer support
Job Description
Job Description
Benefits:
- 401(k) matching
- Competitive salary
- Employee discounts
- Free uniforms
- Paid time off
Kucht Appliances is looking for a Customer Service & Technical Support Specialist to join our growing team. This hybrid role combines customer service with remote technical troubleshooting of our premium kitchen appliances. The person in this position will handle customer calls and emails, perform live troubleshooting sessions via video calls, accurately document cases in our system, and actively contribute to process improvements. This role also offers the opportunity to grow into a leadership position within the team. is looking for a talented Appliance Service Technician to join our team! Responsibilities:
- Respond to customer inquiries via phone and email. Perform troubleshooting and diagnostics through live video calls. Guide customers step-by-step in resolving product issues. Escalate complex cases to the technical team when required. Document cases accurately. Collaborate with the Customer Service team to improve workflows and resources. Identify recurring issues and propose product or service improvements. Show initiative with the potential to grow into a leadership role.
- Valid Driver's License with a clean record
- Must be at least 18 years of age
- Previous experience in customer service and/or technical support.
- Excellent communication skills in English (Spanish is a plus)
- Basic technical knowledge (appliances, electronics, or HVAC background preferred).
- Comfortable using video calls and digital tools
- Strong problem-solving mindset with empathy and patience.
- Flexible Scheduling
- Growth and Career Advancement Opportunities
- Great Working Environment
- Full training on our products and internal processes.
- Dynamic, collaborative, and multicultural work environment.
- Opportunities for career growth and leadership.
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