Customer Operations Support USA Inc. (New Jersey FF)

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness , Imagination , Exemplary and Excellence . With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Pay Range: $22.50 - $27.00

YOUR ROLE

The primary purpose of the COS is to provide customer support and act as a troubleshooter, to secure correct implementation of new traffics, and complete and maintain the Customer profile, in coordination with the Customer Sales Support (CSS).

WHAT ARE YOU GOING TO DO?

Manage Relationship with Customer and Internal network

• Manage day-to-day operational relationship with the customer by providing to clients and network any relevant information (positive / negative) regarding the operations
• Be the first point of contact for the other COSs regarding any traffic related to their organization
• Inform the Customer Sales Support (CSS) in case of any issue related to:
  • Customer profile: SOP – Traffic analysis, etc.
  • Customer Relationship: Contracts, shipment status, service, service level, etc.

Monitor Execution

• Monitor the complete (End-to-End) execution of the Transport Orders, and troubleshoot if/when needed
• Monitor Data quality, and participate actively to its improvement with the other MO roles

QHSE

• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

WHAT ARE WE LOOKING FOR?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain
• At least 3 years of experience in a similar customer support role
• Excel & Microsoft Office knowledge
• Knowledge of WH operations & inventory management, with experience using WMS systems
• Strong analytical skills
• Strong communication skills
• Meticulous, organized & able to multi-task
• CargoWise experience a plus

EDUCATION and/or EXPERIENCE:

• Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain
• At least 3 years of experience in a similar customer support role

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-MA3

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.