Guest Experience Ambassador Supervisor, TD Garden

The opportunity Delaware North Boston Holdings is hiring part-time Guest Experience Ambassador Supervisors to join our team at TD Garden in Boston, Massachusetts. Each day, our team earns new fans. As a Guest Experience Lead Ambassador, you will be supervising a team of Guest Experience Ambassadors during events, ensuring their preperation and delivery of exceptional guest service. If you thrive in a fast-paced, dynamic environment and are passionate about creating memorable experiences for guests, apply now to join the game day action. Pay $21.00 - $21.00 / hour Information on our comprehensive benefits package can be found at What we offer We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules What will you do? Supervise Ambassadors for role call and during events, ensuring they are prepared with their position, correct uniform, and any necessary tools and information each shift to deliver exceptional guest service Support service recovery efforts and escalations from Ambassadors when required, involveing the Guest Experience Senior Supervisor or Manager on Duty Communicate confidently with guests during all TD Garden guests at Bruins & Celtics games, concerts, and other events, delivering excellent customer service Build professional rapport with frequent TD Garden guests Serve as a subject matter expert on TD Garden and Boston Garden Society offerings, including amenities, food and beverage, activations, and event-specific details Collaborate with Ushers, Security, Concessions, Housekeeping, and Building Operations teams to ensure smooth event operations More about you 1+ years' supervisory experience in a customer service environment Experience in fast-paced environments preferred Comfortable engaging with a high volume of guests and clients Skills in communication, following instructions, independant working, working under pressure, effectively resolving issues with a guest focussed mindset Physical requirements Availability to work nights and weekends, covering at least 75% of events each calendar month Ability to use a radio with an ear-piece Ability to work in loud environments with flashing lights and lasers Ablity to push or lift lightweight objects Ability to assist guests using wheelchairs or other mobility devices Shift details Events Who we are Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $21.00 - $21.00 / hour