Assistant General Manager

Spark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast region. Our mission is to make car washing an energizing experience for everyone. We are focused on becoming the premier brand in the market by providing consistent excellence to our customers and an enriching environment to our employees. Spark is in the process of launching multiple new locations with a vision of becoming the largest chain in the market by 2027.

We’re a young, lively, ambitious team with a mission to give every car a clean owner and every employee a fulfilling career. You’d be joining an innovative brand at the start of an exciting journey with lots of potential for growth.

Spark is looking for someone who shares our mission of making car washing an energizing experience for everyone, our vision of empowering our employees, and our values of ownership, integrity, humility, excellence, and service.

The purpose of the Assistant Manager position is to develop and maintain a team of people to deliver a clean, dry, shiny vehicle to the customer in a safe, fast, and friendly manner, while continually controlling the costs of the operation and maintaining the appearance of the facility. Spark Assistant Managers are considered first for General Manager positions as the company grows.

Requirements

• Participates in the recruitment, selection and training of all location associates
• Identify opportunities to improve our customer service – we love hearing new ideas
• Fosters a positive work environment that reassures open and honest dialog, feedback and innovation and motivates associates
• Assists GM in achieving sales targets and operational budget costs
• Maintains proper stacking of cars in proper lanes and manages absolute control of throughput as it relates to our experience times
• Maintains quality control of cars coming out of the tunnel
• Monitors and ensures correct chemical usage
• Responsible for equipment maintenance and repair needs
• Resolves customer service-related issues and escalates as needed to GM
• Notifies the GM of damage reports
• Responsible for the timely and accurate processing of cash deposits
• Maintains a clean, attractive and safe facility
• Schedules associated to match business volume and redeploys associates as needed to ensure smooth and efficient business operations
• Fills in and supports any role as required
• Helps with on-site imagery for social media posts: Instagram, Facebook, videos, updates, etc.
• Engages in upselling and cross-selling products and services to customers

Required Skills/Abilities:

The Assistant Manager position requires:

• Strong organizational, planning and delegation skills to effectively lead teams to achieve business metrics and service standards.
• Superb communication skills, both written and verbal. Must be able to convey information clearly and effectively to both associates and customers
• Demonstrate strong problem-solving skills
• Must be dependable, reliable, responsible, flexible and patient
• Possess great interpersonal skills, specifically ability to actively listen and motivate associates
• The position also requires the ability to read and comprehend moderately complex documents related to chemicals, equipment and safety manuals

Education/Experience:

• High school diploma/GED preferred or equivalent combination of education and experience.
• At least 1 year in a supervisory experience role
• Basic math skills
• Basic computer skills

Physical Requirements/Working Conditions:

• The position requires the ability to perform physical activities that require considerable use of your hands, arms and legs and moving your whole body, such as walking, standing, bending, stooping, and handling of tools/materials as well as lifting up to 50 lbs.
• The position requires the ability to see details at close range (within a few feet of the observer).
• The Assistant Manager position works in all types of weather conditions and requires the availability to work a flexible schedule, includi.ng some evenings, weekends and holidays

Benefits

• Competitive salary with performance-based incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Free Car Washes