Level 2 Support Technician

Do you love problem-solving, mastering new tech, and making clients’ lives easier? South Jersey Techies is looking for their next Level 2 Support Technician. The Level 2 Support Technician will be the go-to tech for escalated tickets, server management, and networking support. This is an in-person role based in Marlton, New Jersey.

We'll Provide:

• Collaborative company culture with opportunities to grow and learn.

• Salary of $60-70k annually.

• Health insurance, PTO, and retirement with company match.

What You’ll Do:

• Provide support to end users as an escalation point for service tickets.

• Troubleshoot complex IT issues — remotely and onsite — with confidence and creativity.

• Configure and maintain Windows servers, Microsoft 365, cloud environments, and firewalls.

• Assist with client onboarding, system upgrades, and migrations.

Skills You’ll Need:

• 3-5 years of IT support experience.

• Experience working in an MSP.

• Strong technical skills with Windows Server and Desktop operating systems, including Windows and macOS.

• Experience managing Windows Server 2016/2019/2022, and supporting server based and specialized business applications, including accounting (QuickBooks, PCLaw, Peachtree), inventory management, document management, transcription/dictation tools, and CAD/design software.

• Experience with backup and recovery solutions, including cloud backup, Windows backup, and server replication.

• Experience with wired/wireless networks and advanced networking protocols including DNS, DHCP, VPNs, VLANs, WAN/LAN TCP/IP.

• Understanding of firewall appliances, including deployment and configurations.

• Strong skills in installing, activating, and troubleshooting the Office software suite.

• Ability to manage client account information and documentation within business systems.

• Ability to work a 1st or 2nd shift (till 8pm) schedule as needed, preferred.

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