MSP Account Manager - Hybrid- Florham Park NJ

About Link High Technologies

Link High Technologies is a 33-year established , people-first Managed Service Provider delivering outsourced IT and cybersecurity solutions to growing businesses. We combine enterprise-level capabilities with the agility and collaboration of a close-knit team.

We believe great client outcomes come from diverse perspectives, strong relationships, and continuous learning . Our culture values communication, empathy, accountability, and teamwork just as much as technical excellence.

The Role

We are seeking a MSP Account Manager who enjoys building trusted client relationships while translating technology into business value. This role blends technical understanding, client advocacy, and strategic planning —you will not be expected to “know everything,” but you will be supported by a collaborative engineering and leadership team.

As a MSP Account Manager you’ll act as a long-term partner to your clients, helping them align technology with their goals while ensuring a positive, responsive service experience.

What You’ll Do

• Serve as the primary point of contact for assigned client accounts

• Build trusted relationships with business owners, executives, and stakeholders

• Translate technical concepts into clear, business-focused recommendations

• Coordinate with internal service, project, and security teams

• Participate in QBRs, roadmap planning, and proactive account reviews (In Person w/Client )

• Advocate for client needs while maintaining alignment with service standards

What We’re Looking For

We recognize that strong candidates may not meet every qualification listed below. If this role excites you, we encourage you to apply.

• Experience in IT services, MSP environments, or technical account management

• Comfort communicating with both technical and non-technical audiences

• Strong organizational and follow-through skills

• Ability to prioritize, problem-solve, and collaborate across teams

• Curiosity, accountability, and a client-first mindset

Why Join Link High

• Supportive, collaborative team culture

• Hybrid work environment

• Ongoing training and professional development

• Clear expectations and leadership accessibility

• Long-term stability with growth opportunities

Link High Technologies is proud to be an Equal Opportunity Employer.
We welcome and encourage applications from women, underrepresented groups, and professionals returning to the workforce.

Qualifications

Required

• 3+ years of experience in an MSP or IT services environment

• Experience managing client relationships and technical escalations

• Strong understanding of networking, servers, cloud services, and cybersecurity concepts

• Ability to explain technical topics clearly to business stakeholders

• Excellent written, verbal, and interpersonal communication skills

• Comfortable working in a hybrid environment (Florham Park, NJ)

Preferred

• Experience as a MSP Account Manager, vCIO, or similar client-facing role

• Familiarity with MSP tools such as:

  • ConnectWise Manage

  • NinjaOne (RMM)

  • CloudRadial

  • Quoter

• Relevant certifications (Microsoft, CompTIA, Cisco, etc.)

Career Growth

This role offers a clear growth path for high performers. Successful TAMs may advance into:

• vCIO / Strategic Advisor roles

• Service Delivery leadership

• Project or operations management

We invest in our team’s professional development and value long-term career growth.

Compensation & Benefits

Competitive salary :

The MSP Account Manager role includes a base salary (75k to 85k) plus incentive compensation aligned with client satisfaction, retention, and expansion of monthly recurring revenue.

Top performers typically approach $100,000 in total compensation after the first year , depending on MRR growth and overall account performance.

• Employer-paid medical and dental insurance

• 401(k) with company match

• Paid time off and holidays

• Ongoing training and certification opportunities

• Collaborative, supportive team environment

Why Link High?

• Established, stable MSP with a strong reputation

• Relationship-driven culture — not ticket-factory IT

• Direct access to leadership and decision-making

• Opportunity to make a real impact for clients and the business