ServiceNow ITSM Developer
Kforce has a client that is seeking a ServiceNow ITSM Developer in Jersey City, NJ. Responsibilities:
- ServiceNow ITSM Developer will serve as the technical subject-matter-expert and platform architect for ServiceNow platform
- Responsible for the development and sustained support of multiple products
- Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state
- Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities
- Lead the requirements and design workshops, and implementation of ITSM
- As a ServiceNow ITSM Developer, you will design, develop, test implement and support ServiceNow ITSM capabilities
- Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
- Engage in day-to-day operational support and continuous capability improvement
- Engage in on call support as needed
- Maintain adequate process, operational documentation and reporting
- 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade, and continuous improvement
- Experience with one or more ServiceNow platform implementation
- Strong technical hands-on experience with GRC and IT Operations Management is preferred
- Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
- Experience with managing platform availability, performance and security
- Experience implementing Workspace, Virtual Agent, Service Portal
- Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
- Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell
- Experience implementing REST API integration with third party tools
- Good understanding of ServiceNow CMDB and ITIL
- Understanding of ServiceNow data model, tables, and relationships
- Familiarity with ServiceNow Performance Analytics
- Knowledge of ServiceNow orchestration for automating IT processes
- Strong problem-solving skills, communication, and collaboration skills
- Ability to create custom reports, dashboards, and visualizations
- Experience with backend SQL Server development is preferred
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