Patient Access Manager

Job Description

Job Description

Description:

PAX Health is a leading mental and behavioral health organization dedicated to providing comprehensive and compassionate care to individuals facing mental health challenges. Our team of professionals strive to create an environment where mental health is prioritized, stigma is eradicated, and individuals can thrive in their journey towards well-being.

The Patient Access Manager is responsible for overseeing patient access operations across all PAX Health programs, ensuring efficient and accurate processes from initial patient contact through scheduling and financial clearance.

This role plays a key part in supporting the organization’s revenue cycle by ensuring that intake, registration, insurance verification, eligibility confirmation, and documentation processes are completed accurately and consistently to support clean claims and timely reimbursement.

The Patient Access Manager will lead the patient access teams, establish operational standards, monitor performance metrics, and drive process improvements that support patient experience and company objectives across all locations.

Responsibilities:

• Oversee patient access operations including patient registration, scheduling, insurance verification, and intake processes across all PAX Health programs.
• Lead and mentor the patient access team, ensuring consistent workflows, strong service standards, and accountability.
• Ensure accurate patient demographic collection, insurance verification, and eligibility confirmation to support clean claim submission.
• Maintain a strong operational understanding of how patient access activities contribute to the revenue cycle, including patient responsibility, credentialing awareness, and clinical documentation requirements.
• Monitor and report on key performance indicators (KPIs) related to patient access operations, including registration accuracy, verification completion, scheduling efficiency, and access to care metrics.
• Develop and implement operational processes that support organizational goals and improve efficiency across locations.
• Collaborate with revenue cycle, clinical, and administrative teams to ensure patient access workflows support timely billing and reimbursement.
• Collaborate cross-functionally to support organizational needs across departments including clinical operations, provider utilization, and growth, ensuring efficient operations and top-notch patient experience.
• Ensure compliance with healthcare regulations, payer requirements, and organizational policies.
• Identify opportunities to improve systems, workflows, and technology used within patient access operations.
• Provide regular reporting and operational insights to leadership to support performance management and strategic planning.
• Travel is required and may include weekly visits to a New Jersey office, 1–2 visits per month to Long Island, and occasional travel to other practice locations as needed.

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
• 3–5 years of experience in healthcare operations, patient access, or front-end revenue cycle functions.
• Strong understanding of how patient access processes impact the revenue cycle and claim reimbursement.
• Experience overseeing insurance verification, eligibility confirmation, and patient intake workflows.
• Demonstrated leadership experience managing teams in a healthcare setting.
• Experience working with EMR and scheduling systems.
• Strong organizational, analytical, and communication skills with the ability to monitor performance metrics and drive operational improvements.

Equal Opportunity Employer (EOE) Statement for PAX Health

PAX Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are valued, respected, and treated fairly. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.