Guest Engagement Supervisor (JACKSON)

Role is responsible to assist in ensuring the successful and profitable operation of the assigned area within the Retail Department. Responsible to uphold department merchandising standards in assigned area. Retail Supervisors are required to actively approach and engage Guests while possessing a friendly and outgoing demeanor. Required to effectively coach and develop Team Members within the department. Must be able to effectively communicate business needs to direct Supervisor.
Responsibilities:

Promote the sale of products with impeccable guest service and ensure guest satisfaction

· Strive to continuously gain knowledge of product offerings and the Six Flags brand.

· Resolve Guest concerns that may arise on a daily basis.

· Assist in training, motivating and coaching of staff on a day to day basis to ensure team quality standards.

· Assist in ensuring that all policies and procedures pertinent to area are followed.

· Ensure that image, cleanliness and courtesy standard requirements are met including abiding by and enforcing the company dress code policy and set high standards of performance for all areas within their responsibilities.

· Maintain proper attendance and timeliness.

· Will be required to use POS register systems to complete sales transactions.

· May be required to work in multiple locations throughout the park.

Previous Retail, Customer Service or Hospitality experience of at least (1+) years is required.

· Complete any and all tasks as requested by Six Flags Management

· Must be at least 18 years old.

· Must be available to work minimum of 32 hours a week.

· Available to work flexible hours on nights, weekends and Holidays based off of business needs.

· Requires lifting, sitting, standing, walking, bending, eye/hand coordination, near vision, hearing, and speech.

· Requires using a telephone or radio communication device in a professional manner.

· Required to work in various areas and different locations on the property while maintaining company and department standards.

· Refrain from consuming any substance that may impair judgment.

Must be able to stand/walk for up to 6 hours at a times and as many as 14 hours a day.

Must be able to walk up to 3 miles per day over various surfaces.

Must be able to lift and carry 25 lbs over 25 feet over various surfaces.

Must be able to lift and lower 5 lbs above shoulder level.

Must be able to climb a stepladder or ladder up to 6 ft. in height

Must be able to work outdoors or in extreme heat, cold, sun, humidity, including temperatures below freezing.

Must be able to handle heavy duty cleaning of dirt, dust and other elements within their assigned locations.