Host or Hostess

About Us
Chelsea Hospitality Group (CHG) is a family-owned hospitality company based in New Jersey, dedicated to creating world-class food and beverage experiences. CHG’s latest project in Morristown, NJ involves managing multiple food and beverage outlets within a sustainably built, mixed-use property. These outlets include a ground-floor restaurant, conference catering, pantry services, and pop-up concepts.

Job Overview:
As a Host at our restaurant, you'll be the first point of contact for our guests, setting the tone for a welcoming and exceptional dining experience. You’ll manage guest seating, handle reservations, and ensure the dining area is organized and prepared for each guest’s arrival. Your role is critical in delivering seamless hospitality and creating a positive first impression for everyone who enters.

What You’ll Do:
● Inspire Memorable Hospitality: Greet guests with a warm, friendly demeanor and ensure they feel welcome from the moment they walk in.
● Manage Reservations: Effectively manage reservations, ensuring that guests are seated according to their preferences and in a timely manner.
● Stay Guest-Focused: Remain attentive to guest needs, ensuring their wait times are minimal and that they feel valued throughout their experience.
● Ensure a Smooth Flow: Coordinate seating arrangements to optimize the dining room’s efficiency while maintaining a comfortable atmosphere for guests.
● Maintain Organization: Keep the front-of-house area clean, organized, and welcoming at all times, from the entrance to the host stand.
● Collaborate with the Team: Work closely with servers, bussers, and management to ensure guests are seated promptly and all their needs are addressed efficiently.
● Uphold Standards: Support and enforce the restaurant’s policies and procedures to maintain a high standard of service and safety.

Requirements

What We Need from You:

● Positive attitude – Bring energy, warmth, and enthusiasm to every interaction with guests and team members.

● Reliability – Show up on time and ready to contribute, ensuring our guests receive prompt service.

● Customer Service Skills – Demonstrate outstanding interpersonal skills to make each guest feel valued and respected.

● Professionalism – Maintain a polished, professional appearance and uphold the standards of the restaurant.

● Strong Communication Skills – Clearly and effectively communicate with both guests and team members to ensure a smooth dining experience.

● Attention to Detail – Stay vigilant and proactive, noticing even the smallest details that impact the guest experience.

● Adaptability and Flexibility – Stay calm under pressure and be ready to adapt to changing situations or requests from guests.

● Team Player – Collaborate seamlessly with your colleagues to deliver excellent service and ensure operational efficiency.

● Physical Stamina – Ability to stand for long periods and maintain high energy throughout your shift.

● Experience – Previous experience in a hospitality or customer service role is a plus, but a positive attitude and willingness to learn are the most important traits.

Benefits

What You’ll Get From Us:

• Comprehensive Medical, Dental, Life, and Vision insurance
• 401(k) to help you invest in your future
• Paid time off to support your life outside of work
• The opportunity to work alongside a collaborative team that shares CHG’s core values
• A chance to grow with us as we expand and create unforgettable guest experiences
• Competative wage

We look forward to having you as part of our team, where your passion for hospitality will help shape exceptional guest experiences!